Events

Enghouse Interactive is proud to participate in a variety of industry events. Join us at the following events to understand how our interaction management solutions can enhance your business.

2016 Upcoming Events

Sept 26 - 30Microsoft Ignite

Past Webinars

Aug 23, 11am PST/2pm ESTWebinar: CLI Routing: Deliver VIPs to your best agents and send delinquents to collections Part of the "15-Minutes or Less" Training Webinar Series
Aug 9, 11am PST/2pm ESTWebinar: Good Abandoned Calls: What are they and how do I get more of them? Part of the "15-Minutes or Less" Training Webinar Series
July 27, 10am PST/1pm ESTWebinar: Advancing Population Health Through Use of Care Management and Targeted Patient Engagement
July 26, 11am PST/2pm ESTWebinar: Using Callback Effectively: When to offer it, when to avoid it, how it affects your reporting Part of the "15-Minutes or Less" Training Webinar Series
July 12, 11am PST/2pm ESTWebinar: Automated Coaching of Your Agents: Putting TouchPoint and Snapshot to Good Use Part of the "15-Minutes or Less" Training Webinar Series
July 10 - 14Microsoft WPC 2016
June 23, 2016Improving the Customer Experience by improving the Agent Experience
June 21, 2016Easy Ways to Shave 15 Seconds off Every Call Part of the "15-Minutes or Less" Training Webinar Series
June 7, 2016Best Practices for Break and Worktime Reasons Part of the "15-Minutes or Less" Training Webinar Series
May 24, 2016Why Setting Your Service Level to 80/20 Doesn't Work Part of the "15-Minutes or Less" Training Webinar Series
May 10, 2016Wrapup Codes - Gain Leverage within your Company Part of the "15-Minutes or Less" Training Webinar Series
May 5, 2016Enhancing Customer Engagement with UC and Collaboration Tools
March 24, 2016Bring your Ideal Customer Journey to Life
Feb 25, 2016Quality Management in the Contact Center
Jan 28, 2016How to Improve your Customer Experience with Quality Omni-Channel Processes
Dec 10, 2015Omni-Channel Customer Care: How to Boost Quality of Customer Conversations?
Nov 11, 2015Enghouse Interactive 2016 New Releases
Oct 14, 2015Top 5 trends in Customer Communications
Sept 16, 2015Strategies for Dramatic Cost Reduction in the Contact Center