Powerful new features for the market leading Arc Premium software for Cisco’s Unified Communications Manager
Raleigh, NC – 7th June, 2011 – Arc Solutions – the preferred technology developer of Unified Communications applications for Cisco – has launched Arc Premium 5.1.3, the latest, enhanced version of its professional operator center and interactive management software.
In addition to valuable features such as live Cisco and Microsoft presence integration, SMS messaging and Click-2-Dial, Arc Premium 5.1.3 adds some impressive new options to improve operator efficiency and accuracy. The new ‘personalized directory groups’ feature allows operators to create tabs in the operator console window, containing any combination of contacts from the full directory. Operators can quickly search for contacts that share characteristics such as company, location, department or skills, which further improve call handling times.
The new release also includes an updated user interface and directory transfer capability for Arc’s call center solution, Call Connect. This will give users the ability to launch a URL such as a web-site, help page, intranet, company directory etc to assist them with answering questions and transferring calls. When used in conjunction with Arc’s Click-2-Dial application, users can click on phone numbers displayed on the page to transfer calls. For example, an agent dealing with the sales queue could show all staff in sales in the company intranet, allowing them to quickly transfer a call if so needed. Or, the system might pop a product information page, providing the agent with valuable assistance for the more demanding caller.
“Voice continues to be a key part of an organization’s unified communications strategy so the ability to answering calls in an efficient and professional way is absolutely vital.” said Rupert Adair, Product Director at Arc Solutions. “Arc continues to lead the way in professional call handling solutions for Cisco Unified Communications, with this latest release being packed with even more features and functionality designed to improve person to person communication within the enterprise.”
About Arc Solutions
Arc Solutions works with a select network of Cisco partners to help deliver best of breed applications that complement Cisco unified communications and collaboration solutions and improve person to person communication across the enterprise. Arc has operations across America, EMEA and Asia Pacific. With its leading solutions and extensive research and development, training and support capabilities, the Arc proposition is unrivalled within the Cisco voice applications market. Arc Solutions is an Enghouse company. For further information, visit http://www.arcsolutions.com.