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Release date: Tuesday 7th Jun 2011

CallRex Call Recording Software Completes ShoreTel Validation Testing

Kirkland, WA

Companies and Contact Centers Benefit From Easy-to-Use Call Recording and Monitoring Software

KIRKLAND, WA–(Marketwire – Jun 7, 2011) – Telrex, an Enghouse Systems (TSX: ESL) company and provider of the CallRex™ suite of IP call recording and contact center optimization solutions, today announced that CallRex Call Recording software has completed validation testing with the ShoreTel IP telephone system. Telrex has received the ShoreTel Validated designation through comprehensive testing completed with the ShoreTel Innovation Network.

“We are pleased that Telrex achieved validation as part of the ShoreTel Innovation Network — extending the value of ShoreTel’s IP telephony and unified communications solutions,” said Kevin Gavin, chief marketing officer at ShoreTel. “Telrex’s call recording and monitoring software solution leverages ShoreTel’s open, third party interfaces, and provides our customers with a proven software package for specific business needs.”

Telrex is an Alliance level member of ShoreTel’s Innovation Network, the latest evolution of ShoreTel’s Technology Partner Program. Validation testing continues Telrex’s long history of support and innovation on ShoreTel IP telephony systems.

“The ShoreTel component of our business has been, and will continue to be, an essential part of our growth. We remain committed to developing innovative and cost effective call recording and quality monitoring solutions for the ShoreTel customer and partner communities. We believe that our CallRex Call Recording software is an optimal solution for ShoreTel environments,” said Bruce Sherman, product manager for Telrex. “Customers will appreciate CallRex’s easy-to-use Web-based user interface, simple administration features, and robust recording capabilities.”

CallRex Call Recording software is an advanced solution for companies looking to deploy effective, efficient and affordable call recording and monitoring technology. Offered through multiple license options, Telrex has lowered the barrier of entry to call recording and contact center optimization solutions.

To learn more about how your organization can benefit from Telrex’s workforce optimization software, call 425.827.6156 x2 or visit http://www.telrex.com/shoretel_call_recording.htm.

About Telrex
Telrex, a member of the Enghouse group of companies, provides IP call recording and contact center optimization software. CallRex software offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from ShoreTel, Microsoft Corp., Mitel, Cisco, Fonality, 3Com/HP, BroadSoft, Avaya, Vertical, Asterisk, TalkSwitch, and more.

Telrex offers the CallRex software suite through value added resellers worldwide. Learn more at http://www.telrex.com or call 425.827.6156 x2.

ABOUT ENGHOUSE INTERACTIVE

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR, dialers and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 950 dedicated staff across the Company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom.

For additional information, please visit www.enghouseinteractive.com.

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