Delivering Business Value to the Mid-Market Through UC Integration, Lower TCO and Quality Customer Interactions
Enghouse Interactive, developer of a comprehensive portfolio of contact center software solutions, today announced that it has been awarded the Enterprise Mid-Market Award for Excellence by ConvergeOne. ConvergeOne is a leading global integrator of best-in-class communications solutions and services, and a trusted advisor to more than 5,500 customers ranging from small businesses to Fortune® 100 and global enterprises.
Platform agnostic, Enghouse Interactive’s contact center solutions feature omni-channel functionality and are designed to ensure quick installation, ease-of-use, and a low total cost of ownership (TCO). By aligning its portfolio to work with all major communications frameworks, on premise or in the cloud, Enghouse Interactive provides partners like ConvergeOne with the resources necessary to satisfy a diverse marketplace, as well as a significant competitive advantage.
“As more of our customers adopt unified communications and collaboration, it’s imperative that our partners bring technology to the table that integrates seamlessly with both legacy PBX and next generation telephony platforms,” said Jeremy Clark, national account manager, ConvergeOne. “The inherent flexibility of Enghouse Interactive’s contact center software allows us to tailor deployments according to each customer’s unique environment, and migrate them at their own pace.”
Enghouse Interactive’s contact center offerings increase the quality of customer interactions by enabling omni-channel service while lowering TCO, in addition to integrating advanced, complementary features and functionality. TouchPoint, a user interface designed with the agent in mind, emphasizes the quality of interactions with embedded agent quality evaluation scores and recordings, team and individual goal setting, and highly graphical views of key performance metrics within the contact center.
Also of note, is the 2016 Quality Management Suite (QMS), Enghouse’s contact recording, evaluation and quality analytics solution. QMS now features Real-Time Speech Analytics (RTSA), an innovative speech analysis technology that allows organizations to monitor and improve conversations in real time, through soft evaluators and speech recognition.
“We are honored to receive such a recognition from one of the world’s foremost leaders in enterprise communications,” said Enghouse Interactive’s Vice President of Channels Sales, John De Los Reyes. “For more than 12 years, we have proudly worked with this esteemed team of industry professionals and look forward to our continued success in the years ahead.”
ConvergeOne designs, builds, and delivers end-to-end, integrated solutions including communications, collaboration, contact center, data center, and server/storage consolidation and management, and consultative, managed, and professional services, as well as project financing through ConvergeOne Capital. The company maintains strategic partnerships with more than 100 global industry leaders including Avaya, IBM, Cisco, and Microsoft.
ConvergeOne is headquartered in Eagan, MN. The ConvergeOne family of companies includes ConvergeOne Technology, ConvergeOne Program Management, ConvergeOne Advanced Services, ConvergeOne Collaboration, ConvergeOne Capital, and NACR, A ConvergeOne Company.
ConvergeOne joined the Clearlake Capital Group, L.P., portfolio in June 2014. A leading investment firm, Clearlake provides companies with patient, long-term capital and operational expertise. The firm is differentiated by its industry-focused approach, deep relationships, and significant sector expertise across various industry categories including business services, communications, consumer product/retail, defense and public safety, energy/power, healthcare, industrials, media, and technology.
For more information, visit www.convergeone.com.
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom.
Learn more at http://www.enghouseinteractive.com/.