Executives to Address Omni-Channel Contact Center, Skype for Business and IP Data Connectivity; Will Showcase Industry Leading Contact Center and Converged NGN Management Software at Skype for Business Pavilion and NFV EXPO Floor
PHOENIX, AZ — Oct 05, 2015 — Enghouse Systems (ESL) today announced that both Enghouse Interactive (www.enghouseinteractive.com) and Enghouse Networks (www.enghousenetworks.com) will be represented at ITEXPO 2015 in Anaheim.
Executives from both divisions will be speaking in sessions to address the most prevalent topics relating to Omni-Channel Contact Center, Skype for Business and IP Data Connectivity. Specific sessions include:
- NFV 101: Why NFV is the Future of the Network
(October 5, 2015 at 1:00 PM)
Kyle Howard, Engineer
- Benefits of Transitioning to IP Data Connectivity within the Contact Center
(October 6, 2015 at 9:00 AM)
Kyle Howard, Engineer
- Mastering the Omni-Channel Experience
(October 6, 2015 at 10:00 AM)
Dave Bentsen, Regional Director
- Skype for Business in the Contact Center
(October 6, 2015 at 1:30 PM)
John De Los Reyes, Vice President of Channel Sales
- Take S4B Beyond Response Groups
(October 6, 2015 at 1:30 PM)
Trevor Preston, Solutions Architect
Enghouse Interactive’s extensive range of solutions for Microsoft Skype for Business (SfB), including Contact Center, Quality Management and Operator Consoles, all of which are native to Skype for Business environments, will be on display at Booth 718 in the Skype for Business Pavilion. Also, Enghouse Interactive team members will be offering personal demonstrations showcasing the breadth, depth and myriad use-cases of its comprehensive portfolio.
Of note is that Enghouse Interactive recently earned the Gold Application Development and Communications competencies, distinguishing itself within the top 1 percent of Microsoft’s partner ecosystem.
“We look forward to engage with our colleagues from around the world at ITEXPO next month, and to discuss best practices, strategies and what to expect in Skype for Business’s future,” said John De Los Reyes, Vice President, Channel Sales for Enghouse Interactive.
“As a consistent figure in the Microsoft Partner community for more than a decade,” he added, “Enghouse Interactive continues to deliver solutions that fully leverage native integration to Skype for Business, utilizing Microsoft-endorsed APIs and trusted conferences. End-users of our more than 250 successful deployments are able to take full advantage of Microsoft’s next-generation technology, and a truly omni-channel customer experience from any combination of Enghouse Interactive solutions with their choice of SfB configurations.”
Attendees at NFV EXPO, which is co-located with ITEXPO, will be afforded a first-hand look at Enghouse Networks’ (BOOTH 420) consolidated product portfolio, designed to support next-generation telecommunications and utility networks. Enghouse Networks’ solutions, including its Business Support Systems (BSS), Operations Support Systems (OSS), Mobile Value Added Services (VAS), and Telco Enterprise Business Solutions have been deployed by 200+ service providers in over 100 countries around the world.
Enghouse also provides service providers a multi-tenant cloud, contact center platform designed specifically to sit in the service providers’ cloud and be offered as a managed service. This assists service providers in retaining their highest valued customers while complementing any other managed services in their cloud. Many of the top service providers across the globe white label this solution, making it the fourth most utilized cloud contact center platform in the world, by seat count, according to some reports.
Earlier this month, Enghouse Networks welcomed Aktavara, the newest addition to its growing product portfolio. The new product line includes configurable off- the-shelf software that creates and manages configuration parameters for all modern multi-vendor network technologies, and a comprehensive suite for automated network resource planning and inventory management.
“Aktavara is an important addition to our network operator solutions portfolio,” said Sunil Diaz, General Manager, Enghouse Networks. “The acquisition strongly positions Enghouse to respond to the emerging needs of network operators, which are moving toward software-defined networking and network functions virtualization.”
Our technology representatives will be available at the Enghouse Networks booth and can provide more information.
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 1,200 dedicated staff across the company’s international operations.
ABOUT ENGHOUSE NETWORKS
Enghouse Networks (www.enghousenetworks.com) delivers comprehensive technology solutions for next generation network operators who include broadband wireless and mobile service providers, cable MSO, fiber to the home suppliers, wholesale, local, international carriers and enterprise telecommunications providers.
Enghouse Interactive and Enghouse Networks are subsidiaries of Enghouse Systems Limited (www.enghouse.com), a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded companies.