Coupled With SAP Solutions, CRM Connector Enhances the Efficiency and Performance of Service and Support Teams by Providing Contact Center Agents a Single Interface With Click-to-Dial and Screen Pop Capabilities That Reduce Time to Resolution and Help Personalize Customer Interactions
Phoenix, AZ — April 9, 2015 – Enghouse Interactive (www.enghouseinteractive.com), today announced that its CRM Connector 2015 solution has achieved certified integration with SAP® CRM 7.0 EHP1.
Enghouse Interactive CRM Connector 2015 snaps right into SAP CRM infrastructure, and provides contact center agents using Enghouse Interactive contact center solutions, such as Enghouse Interactive Communications Center (CC). This will provide a 360-degree view of a patron’s history and critical data, which they can use to deliver better a customer experience – all from a single user interface. Armed with this information, service teams can personalize their engagement with each customer, respond more precisely to their respective inquiries and resolve issues during a single interaction.
“We are delighted to announce the successful achievement of SAP certification for EI CRM Connector 2015,” said Enghouse Interactive Vice President of Product Management, John Cray. “The ability of CRM Connector to leverage the business potential of assets provided by solutions from SAP and other vendors will prove highly beneficial to current and future customer engagements.”
As a result of the certified integration, EI CRM Connector 2015 enables the seamless exchange of critical customer data with instances of SAP Business Suite software. Together, these solutions create an environment where service and support organizations have real-time access to statistics from their CRM system, which not only enhances outbound dialing initiatives, but also augments the ability resolve customer issues with expedience and efficiency.
In addition, Enghouse Interactive has joined the SAP PartnerEdge® program as an SAP software solution and technology partner. Through the program, partners work closely with SAP to develop and certify the technical integration of their solutions with SAP software. Integrated partner applications extend, complement and add value to SAP solutions, thereby helping mutual customers more successfully meet business needs and drive strong results.
About Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR, dialers and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the Company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at www.enghouseinteractive.com.