Award-Winning Contact Center Solutions Provider Extends Commitment to Transformational Customer Engagement
PHOENIX, AZ – Enghouse Interactive, (BOOTH 319) is showcasing its award-winning contact center and customer interaction solutions portfolio at CSWeek 2016 in Phoenix, AZ. CS Week is the premier annual educational and customer service conference that serves utility professionals at electric, gas and water/wastewater utilities across North America and around the world.
“The options for customer interactions are growing more complex and consumers now expect better — if not immediate — service across chat, email, SMS, social media, and other emerging channels,” said Scott Logan, Enghouse Interactive VP of Marketing. “As consumers take more control of their services, utilities companies must adopt effective systems for managing the omni-channel customer experience efficiently.”
Enghouse Interactive empowers utility service providers with innovative customer interaction technology that integrates multiple points of contact across platforms, enabling smoother, more convenient interactions that enhance the customer experience. The company’s Contact Center for Enterprise (CCE) solutions are tailored for organizations requiring advanced capabilities and customization, which are highly available and can be used within distributed environments.
By integrating with CRM, billing and other customer-facing systems, Enghouse Interactive’s contact center solutions increase agent productivity and effectiveness which not only boosts organizational performance, but also drastically increases customer satisfaction. In addition, CCE provides the ability for agents to send outbound notifications to customers across multiple channels, proactively alerting them to service updates, potential interruptions, billing issues and more.
Earlier this year, Frost & Sullivan honored the company with the 2015 North America Frost & Sullivan Award for Price/Performance Value Leadership.
“We were impressed with how Enghouse’s Contact Center solutions compared with the competition, and especially that it matches 90% of the functionality of a leading competitor’s product at 50% of the price,” said Nancy Jamison, Frost & Sullivan principal analyst in Digital Transformation. “Being telephony platform-agnostic, these solutions also can easily fit into existing environments, providing added value for customers.”
“Our enterprise solution is a scalable, highly modular, omni-channel contact center platform that costs a fraction of equivalent competitive solutions, while providing flexible deployment options and is PBX agnostic,” added Scott Logan.
About Enghouse Interactive
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at www.enghouseinteractive.com.