“How to Improve your Customer Experience with Quality Omni-Channel Processes”
Providing quality interactions across every channel is the ultimate goal for customer-service-oriented organizations. However, achieving a seamless omni-channel environment is no easy feat.
Register today to join McGee-Smith Analytics and Enghouse Interactive in examining the critical steps to improving omni-channel processes and increasing the quality of every interaction, including:
- Top challenges influencing omni-channel success
- How to effectively blend self-service with live interactions
- Techniques for applying omni-channel quality management to dramatically improve agent efficiency
- Strategies to monitor quality interactions across channels
WHO: Sheila McGee-Smith, President, Principal Analyst (McGee-Smith Analytics)
John Cray, Vice President of Product Management (Enghouse Interactive)
WHEN: Thursday, January 28, 2016
2:00 PM – 3:00 PM ET / 11:00 AM – 12:00 PM PT
Register today to ensure your seat at this must-attend session!
About Enghouse Interactive
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at http://www.enghouseinteractive.com.