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Release date: Tuesday 14th Apr 2015

New CX Solution for Utility Management Companies in North America

Chicago, IL

Award-Winning Provider Demos Specific Answer to Daunting Challenges

CHICAGO, IL – Apr 14, 2015 – Today from booth #4755 at #HIMSS15 in Chicago, Enghouse Interactive (www.enghouseinteractive.com), (EI) announced that it would showcase its healthcare industry leading patient interaction and engagement solutions.

“Healthcare facilities are faced with a rapidly evolving landscape that demands they deliver the highest possible care and clinical services to patients, while remaining compliant with HIPAA, Meaningful Use, and other stringent regulations,” said Enghouse Interactive President of North American Channels, Ernie Wallerstein. “Breakthrough technologies like telemedicine and mobility create an environment in which patients should be able to receive the care and service they deserve, no matter their respective location. Enghouse Interactive makes that vision a reality.”

Among the myriad offerings within its portfolio on display for HIMSS attendees are:

    Enghouse Interactive Communications Center (CC)

  • Interactive Voice Response (IVR)
  • Quality Management Systems (QMS)
  • Knowledge Management

Health management and retail markets will require that organizations add to their descriptive Analytic Dashboards. Real-time single pane business intelligence to manage interactions and adapt to present needs.

“Enghouse Interactive helps healthcare facilities connect the dots on how to improve care, save lives, and cut costs,” added Ernie Wallerstein. “Connected systems must be able to communicate the right information to the right person at the right time to alert, and escalate when necessary.

“From telehealth to mobile healthcare to appointment reminders and collaboration, Enghouse Interactive partners with healthcare providers to ensure that every individual receives the care they deserve.”

About Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR, dialers and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the Company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at www.enghouseinteractive.com.

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