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Release date: Thursday 11th Jun 2015

Latest Contact Center Advancements Showcased at Call Center Week 2015

Phoenix, AZ

Industry’s Most Comprehensive Portfolio of Customer Interaction Solutions Proves ROI, Answers the Call for Omni-Channel Customer Experience Management

Phoenix, AZ — June 11, 2015  Enghouse Interactive (BOOTH #306), developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, today announced that it will showcase its expansive portfolio at the 16th Annual Call Center Week 2015 Conference & Expo, being held June 15-19, 2015 in Las Vegas, NV.

Enghouse Interactive understands the enterprise need to reduce costs while enhancing the level of service provided to customers and constituents.

As a global leader in providing on-premise, cloud-based and hybrid solutions that maximize the value of every customer interaction, Enghouse Interactive solutions enhance an omni-channel environment, enabling service and support teams to better serve customers via their preferred communication channels. Enghouse Interactive boasts the most comprehensive portfolio of customer interaction management solutions; core technologies include contact center, attendant console, predictive outbound dialer, IVR and call recording solutions that support any telephony environment — on premise or in the cloud.

On display (BOOTH #306) will be the latest advancements to Enghouse Interactive’s expansive portfolio, including Enghouse Interactive Contact Center: Service Provider (CCSP) and Enghouse Interactive Contact Center: Enterprise (CCE). CCE is a scalable omni-channel contact center platform for medium- and large-sized enterprises that is highly adaptable and can be deployed on premise or in private and hybrid cloud configurations. To better empower agents, CCE leverages a unified queue as well as a Customer Timeline for each customer’s past, present and queued interactions, in one view, across all channels. Through the Customer Timeline, agents are able to engage with and modify any customer interactions past or present, and queue new interactions as needed. This enables organizations to deliver a superior customer experience via their subscribers’ preferred choice of communication. CCE is PBX agnostic and integrates seamlessly with any telephony infrastructure. It provides the highest possible availability, carrier-grade stability and redundancy, which mitigate the risks of downtime in a cloud environment.

CCSP is the preferred platform of cable, ISP, telecom and other service providers worldwide that need to offer a hosted contact center solution in a multi-tenant cloud. It is also used for large organizations and government agencies to support large environments with multiple divisions, where the scalability of the cloud is necessary.

CCSP is an all-in-one virtual contact center suite that includes omni-channel IP ACD with Universal Queuing, self-service via Interactive Voice Response (IVR), CTI, predictive outbound dialing, multimedia recording, administrative tools and advanced integration capabilities. CCSP supports all customer communication channels, including telephone, email, video, web voice, voicemail and web chat on high capacity, high availability, carrier-grade hosting platforms with its multi-tenant architecture.

“Enghouse Interactive provides software and services to deliver great customer communications,” said Enghouse Interactive VP of Product Management, John Cray. “Our solutions ensure that when a customer connects with an organization’s service, help desk or sales team, their needs are resolved quickly and efficiently, whether by phone, email, SMS, social media, chat, IVR, video or self-service web interface.”

Conference attendees will have an opportunity to meet with Enghouse Interactive representatives by visiting BOOTH #306 where they can learn more about Enghouse Interactive’s portfolio, upcoming advancements as well as see a demonstration.

ABOUT ENGHOUSE INTERACTIVE

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 1200 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio, Voxtron, Reitek and Zeacom.

For additional information, please visit www.enghouseinteractive.com.

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