Enghouse’s Innovative Contact Center: Enterprise Selected Over Entries from Other Finalists: IBM and American Express
PHOENIX, AZ (PRWEB) NOVEMBER 12, 2012 –Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, has won the “Innovator of the Year – Large Company” award for the 2012 Arizona Governor’s Celebration of Innovation Awards (GCOI). The GCOI is the Arizona Technology Council’s annual awards gala held in partnership with the Arizona Commerce Authority that honors technology leaders and innovators from across the state.
One of three finalists in its category along with American Express and IBM, Enghouse Interactive earned the award for its innovative Contact Center: Enterprise (also known as Syntellect CIM), which is a highly adaptable, multi-channel platform that enables mid-market contact centers to deliver a superior customer experience by increasing agent productivity and improving overall contact center performance. With Contact Center: Enterprise, organizations can communication-enable their specific business processes and have the flexibility to deploy on premise or in the cloud, optimizing costs and meeting enterprise contact center needs now and in the future.
“It was an honor for us to be nominated with the likes of American Express and IBM, and an even greater privilege to be named the winner,” said Christoph Mosing, president of Enghouse Interactive. “This accomplishment is directly attributable to our customers, partners and Enghouse Interactive team driving product innovation and excellence in customer service built on our products and services. We are very proud of this recognition, as it is a testament to Enghouse Interactive’s investment, dedication and commitment to bringing customer interactions to a higher level.”
“The GCOI awards event honors leaders whose vision, passion and dedication are helping to change the world and propel Arizona to a position of economic strength,” said Steven G. Zylstra, president and CEO of the Arizona Technology Council.
About the Arizona Technology Council
The Arizona Technology Council is Arizona’s premier trade association for science and technology companies. Recognized as having a diverse professional business community, Council members work towards furthering the advancement of technology in Arizona through leadership, education, legislation and social action. The Arizona Technology Council offers numerous events, educational forums and business conferences that bring together leaders, managers, employees and visionaries to make an impact on the technology industry. These interactions contribute to the Council’s culture of growing member businesses and transforming technology in Arizona. To become a member or to learn more about the Arizona Technology Council, please visit http://www.aztechcouncil.org.
About the Arizona Commerce Authority
The Arizona Commerce Authority, formerly the Arizona Department of Commerce, is dedicated to welcoming businesses to Arizona and encouraging the expansion of existing businesses in the State. The agency maintains foreign trade offices in Asia, Europe and Mexico. The Arizona Commerce Authority plays a leading role in promoting the Aerospace and Defense industry in Arizona.
About Enghouse Interactive
Enghouse Interactive (http://www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive, operating through highly regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom, has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a leading global provider of enterprise software solutions serving a variety of distinct vertical markets. Its strategy is to build a larger and more diverse software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange under the symbol “ENGH”. Further information about Enghouse may be obtained from the Company’s web site at http://www.enghouse.com.