Enghouse Interactive is announcing, “Best Practices for Break and Worktime Reasons,“ and, “Easy Ways to Shave 15 Seconds off Every Call,” the June installments for its educational 15 Minutes or Less Training Series, scheduled for June 7 and June 21, 2016, respectively.
Enghouse Interactive created this bi-weekly series that examines tactics to improve contact center operations — in 15 minutes or less. Every other week, Enghouse Interactive Education Manager, Jason Galeener, tackles a new topic and shares best practices. Attendees will find highly sought-after answers to important questions, and gain insight on strategies that effectively combat issues that hinder contact center performance.
WHAT: “Best Practices for Break and Worktime Reasons”
WHEN: Tuesday, June 7, 2016, 2 PM – 2:15 PM EDT
Register today to join Enghouse Interactive on Tuesday, June 7, and to learn managerial and practical tips for improving contact center personnel adherence to schedules. This webinar will discuss management-related concepts, as well as more practical software-based concepts for battling this costly problem.
WHAT: “Easy Ways to Shave 15 Seconds off Every Call”
WHEN: Tuesday, June 21, 2016, 2 PM – 2:15 PM EDT
Register now for tips on how to effectively collect customer account numbers, ticket numbers, phone numbers, etc., before connecting an agent, which lowers agent handle time and frustration.
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at www.enghouseinteractive.com.