SMB, Enterprise and Cloud Call Center Products Honored with IP Contact Center Pioneer Awards
PHOENIX, AZ (PRWEB) JULY 17, 2012 -Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced that three of its multi-channel contact center products have earned prestigious 2012 IP Contact Center Pioneer awards from TMC. The awards honor companies that have exhibited exceptional ingenuity in product development and design for the contact center environment.
Over the past two-and-a-half decades, Enghouse has earned many honors for its innovative, multimedia contact center solutions for enterprises and service providers alike. In 2012, the Company continued its winning tradition by earning IP Contact Center Pioneer awards for the following solutions:
- Syntellect Customer Interaction Management (CIM) 8.0 – An enterprise-class, multi-channel contact center solution for premise and virtual cloud deployments.
- CosmoCom CosmoCall Universe – A multi-tenant IP contact center platform for public and private cloud applications.
- Zeacom Communications Center (ZCC) 6.1 – A leading multimedia contact center solution for small to mid-size businesses. Zeacom was acquired by Enghouse on May 31, 2012.
With this award-winning combination of products, Enghouse is able to take a consultative, solutions-oriented approach to providing the right contact solution to customers regardless of their size, needs, deployment preferences (premise or cloud) or existing telephony infrastructure, including Microsoft Lync.
“We are extremely pleased that TMC has recognized the innovation we’ve implemented across our portfolio of contact center solutions,” stated Alex Black, CTO at Enghouse Interactive. “Between CIM, CosmoCall Universe and now ZCC, we offer a full spectrum of award-winning, premise and cloud-based contact center solutions to meet the needs of businesses of all sizes, both directly and indirectly through channels and service providers.”
About Enghouse Interactive
Enghouse Interactive (http://www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive, operating through highly regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom, has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a leading global provider of enterprise software solutions serving a variety of distinct vertical markets. Its strategy is to build a larger and more diverse software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange under the symbol “ESL”. Further information about Enghouse may be obtained from the Company’s web site at http://www.enghouse.com.
Zeacom, an Enghouse Systems company, is a leader in communications solutions delivering multimedia contact center, business process automation and plug-in unified communications functionality that bring customers closer. Established in 1994, every day more than 4,000 sites rely on Zeacom’s enterprise-quality solutions to improve the customer experience, increase productivity and understand their communications workflows.
A managed Independent Software Vendor (ISV) on Microsoft Lync, Zeacom has partnered with NEC for 17 years, and is a Cisco Premier Partner and a registered member of the Avaya DevConnect program, with partners and offices in North America, Northern Europe and Asia Pacific. Further information about Zeacom may be obtained from its web site at http://www.zeacom.com