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Release date: Thursday 3rd May 2012

Enghouse Wins Prestigious Award for Interaction Management

Phoenix, AZ

Receives Industry Recognition for Its Interaction Management Portfolio of Contact Center, Console, Self-Service and Quality Monitoring Products

The Enghouse Interactive Interaction Management Portfolio includes contact center, attendant console, self-service and quality management/workforce optimization solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive provides solutions that cover the entire spectrum of interactions, including:

  •     Structured: well-defined interactions that are transactional in nature; generally high-volume, low value and handled by contact centers
  •     Unstructured: interactions that usually enter an organization via an operator or attendant and are typically lower in volume but higher in value as their more complex scope requires a consultative approach to handle them efficiently and professionally
  •     Self-service: interactions that are generally serviced through an automated resource, such as IVR, and enable customers to efficiently manage their own interactions entirely, or provide the front-end to pass information to live agents or attendants for more efficient structured or unstructured communications.

Enghouse Interactive’s broad portfolio provides a solution for each interaction category to help clients reduce costs, improve efficiencies and solve business problems through a strategic balance of software and support. These solutions help deliver a superior customer experience, which builds value and develops long-term customer relationships that are so critical in today’s competitive economic environment.

“Over the past decade and a half, LISTnet has repeatedly recognized the distinctiveness of the cloud-based contact center platform that we developed as a CosmoCom offering,” stated Steve Dellutri, Enghouse Interactive CTO of Cloud Solutions. “As an integral part of Enghouse, we’re very pleased to receive further industry recognition for this cloud-based offering and the larger portfolio of interaction management products that Enghouse Interactive brings to the table including console, quality management, self-service and premise-based contact center solutions.”

More information about the Enghouse Interactive Interaction Management Portfolio of solutions is available athttp://www.enghouseinteractive.com/solutions.php.

About Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 600 dedicated staff across the company’s 16 international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex and Trio. Learn more athttp://www.enghouseinteractive.com.

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