Customer engagement is becoming a part of everyone’s job in the enterprise. Among the most effective methods through which to facilitate collaboration between all of the business units that touch the customer is to empower agents with unified communications and collaborations (UC&C) solutions.
This seamless collaboration, which improves operational efficiency and customer satisfaction, is possible even when those collaboration tools come from a vendor that does not typically offer contact center solutions, such as Skype for Business.
Register today for this webinar, during which we will discuss real-world examples of how extending UC&C tools into the contact center helps:
- businesses improve contact center operations
- increase customer satisfaction
- and achieve higher technology success overall.
Important to note, is that with insight from Analyst Lisa Durant, Nemertes Research, we will examine several challenges and potential benefits of extending Skype for Business to the contact center.
“Enhancing Customer Engagement with UC & Collaboration Tools”
Thursday, May 5, 2016 2:00 PM – 3:00 PM ET / 11:00 AM – 12:00 PM PT
Lisa Durant, Nemertes Research / Scott Logan, Enghouse Interactive
Register here for this must-attend session!
About Enghouse Interactive
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at www.enghouseinteractive.com.