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Release date: Thursday 18th Aug 2011

Syntellect Is Now Part of Enghouse Interactive

Global

Syntellect Inc, an industry leader in contact center and self-service technology, is part of Enghouse Systems, a publicly traded company (TSX:ESL) and leading global provider of enterprise software solutions.

As part of our evolution, and to create an even stronger organization that delivers the best range of interaction management solutions, all of our product brands have been united under a single, global entity, Enghouse Interactive.

View the Enghouse Interactive Video

This development enables us to be more efficient in delivery, expand our geographic reach and produce a broader array of software solutions that help our customers optimize the value of their customer interactions. As a customer, you will continue to receive excellent service and access to the innovative products you currently have deployed, but through Enghouse Interactive you will also have access to a broader range of integrated solutions and services. You will also continue to work with the people that you know, under the brands that you trust.

Enghouse Interactive brands include Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex and Trio, providing solutions that improve person to person communications across the enterprise:

  • Improve efficiency
    • Customer and internal interactions handled and resolved faster
  • Maximize revenues
    • Better communication – loyal customers and more efficient staff
  • Optimize resources
    • Integrated, standards based applications – leverage ICT infrastructure
  • Improve customer satisfaction
    • Faster response, first contact resolution and managed quality
  • Be more agile and flexible
    • Scalable software applications that change with your organization

Our solutions portfolio now consists of a range of interaction management applications, including operator consoles, enterprise contact center solutions, IVRs, call recording & quality management solutions, development tools and IP phone and contact directory applications.

As part of this exciting new phase in the development of Syntellect, a new corporate website will be available soon, in addition to the current syntellect.com brand website. Customers and partners will also begin receiving emails from enghouse.com addresses.

For more information on how the new Enghouse Interactive portfolio of applications can improve the efficiency and accuracy of your customer communications, please contact your account manager or email info@syntellect.com.

About Syntellect

At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers – personalized service that values their preferences from the way they contact a business to the level of help desired.   We measure our success by our ability to implement and continuously support solutions for our customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and the healthcare industries.

Syntellect is headquartered in Phoenix, Arizona, with additional offices in the United States, Canada, the United Kingdom, Sweden, Croatia, Dubai, Australia and Singapore.  For more information about Syntellect, Inc. visit www.syntellect.com.

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