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Release date: Wednesday 22nd Jun 2011

Telrex Announces the Latest Release of CallRex Call Recording Software With Enhanced Security Options

Kirkland, WA

CallRex 4.1 Focuses on Customers’ PCI-DSS Compliance Needs

KIRKLAND, WA–(Marketwire – Jun 22, 2011) – Telrex, an Enghouse Systems Limited (TSX:ESL) company and provider of the CallRex™ suite of IP call recording and contact center optimization solutions, today introduced version 4.1 of CallRex Call Recording™ software. The release is focused on newly added granular security options, making it easier for customers to create a Payment Card Industry Data Security Standards (PCI-DSS) compliant call recording environment.

“Enabling customers to secure call recordings and the sensitive customer data within the recording files was a central focus in our CallRex version 4.1 development efforts,” said Bruce Sherman, Telrex product manager. “We have expanded the levels of security options in the software, secured our network-level communications, added ways for customers to forensically audit critical system events like user adds, changes and deletes, and simplified our methods that enable customers to create standards compliant environments . The focus on security is part of our growth initiative this year and satisfies the expanding demands of companies to fully capture all aspects of their customer interactions for quality management, while limiting their liability.”

Updates available in the CallRex 4.1 release include:

  • Improved password storage in database
  • Secure client/server network communications
  • 256-bit file encryption with dual key controls for decryption
  • Pause controls for prevention of recording protected data
  • Full audit trail of all system events
  • Updates to the CallRex API

CallRex Call Recording is a core component of the CallRex Quality Management Suite™, an affordable quality monitoring solution from Telrex. Call recording, monitoring, and agent evaluation software is an integral component to companies with customer service and customer experience management initiatives. Version 4.1 of CallRex Call Recording further improves customers’ ability to securely capture customer interactions and monitor calls for process improvement.

Access to the latest release is automatically available to all customers with an active Telrex Platinum Support Plan. For more information about CallRex software, contactsales@telrex.com or visit http://www.telrex.com/call_recording.htm.

About Telrex

Telrex, a member of the Enghouse group of companies, provides IP call recording and contact center optimization software. CallRex software offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from Microsoft Corp., Mitel, Cisco, ShoreTel, Fonality, 3Com/HP, BroadSoft, Avaya, Vertical, Asterisk, TalkSwitch, and more.

Telrex offers CallRex software through value added resellers worldwide. Learn more athttp://www.telrex.com or call 425.827.6156 x2.

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