Lync has become recognized as not only a great collaboration tool, but also a full-fledged PBX replacement. This is becoming more realized as traditional contact center vendors are developing and implementing on the Lync platform.
Zeacom’s Communication Center (ZCC) has been recently added to the Microsoft Lync ISV Qualification list (http://technet.microsoft.com/en-us/lync/hh972602). With its 18 year experience in the contact center arena ZCC also has the ability to integrate SMS, web chat, email and social media into a single solution and queue those interactions just like a voice call.
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR, dialers and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 950 dedicated staff across the Company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom.
For additional information, please visit www.enghouseinteractive.com.