Brochures

Enghouse Interactive’s wide portfolio offers customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods including premise-based, private, public or community cloud, and even hybrid requirements. Take a look at our product collateral to learn more.

Contact Center Self-Service Reception & Call Handling Quality & Control Integration Tools

Contact Centers

Multi-channel Contact Centers

Multi-channel contact center capabilities that seamlessly connect businesses of all sizes to their customers, regardless of contact channel.

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Contact Center: Enterprise

For organizations requiring advanced capabilities and customization, that is highly available and can be used within distributed environments.

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Communications Center

Ideal for mid-size organizations looking for an out-of-the-box, cost effective all-in-one multimedia contact center which is easy to deploy and install.

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Communications Helpdesk

 Ideal for helpdesks looking to reduce costs and leverage unified communications. All call center capabilities are available to any department across the organization.

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Contact Center: Service Provider

For service providers and shared service centers looking for a highly-scalable, complete multi-tenant contact center solution, with shared architecture.

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Outbound Communicator

A fully compliant predictive dialer technology delivering high performance, extraordinary flexibility and user-friendly operation for dynamic outbound campaigns.

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Self-Service

Self-Service Solutions

Empower customers to self-serve via speech recognition, touch tone, web, forums and mobile options which are quick to implement, powerful, and extremely cost-effective.

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Mobile IVR Navigator

Mobile IVR Navigator allows a user to participate in a self-service session through a mobile app on any device. The app visually navigates customers through your customer service options seamlessly.

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Knowledge Management Suite

SaaS-based knowledge management platform lets you organize your entire knowledge base, evaluate and optimize support content, and develop valuable community forums, from one place.

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IVR Development & Applications Tools

Deploy all of their communication applications on a single, cost-effective platform  across any channel and empower customer to access anytime.

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Reception & Call Handling

 

For Cisco For Avaya For Microsoft

Solutions for Cisco UC

Solutions for Cisco UC

Cisco UC boasts a wealth of advanced features to help customers around the world leverage the platform’s capabilities and boost productivity.

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Operator Console for Cisco: Enterprise

(Arc Pro Console)

Enterprise-level operator console designed exclusively for Cisco UC platforms – ideal for organizations requiring a consultative, sophisticated, and multi-tenant scalable solution.

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Operator Console for Cisco: Business

(Andtek Console)

Designed for mid-size organizations looking for a cost-effective easy to configure, out-of-the-box solution for reception and call handling capabilities.

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Operator Console for Cisco: Helpdesk

(Andtek Call Center, Arc Call Connect)

Ideal for helpdesks/ departments looking to leverage call center capabilities with unified communications, without investment in complex contact center solutions.

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Cisco UC Provisioning

Simplify and speed up the process of daily administration tasks. Prepare the communications network to provide services to users, and handle daily tasks such as assigning new phone numbers, changing user names or removing communications services.

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Solutions for Avaya UC

Avaya DevConnect Technology Partner

Solutions for Avaya UC

Avaya UC boasts a wealth of advanced features to help customers around the world leverage the platform’s capabilities, deliver the best communications experience, and boost productivity and efficiency across the organization.

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Avaya DevConnect Technology Partner

Operator Console for Avaya: Enterprise

(Datapulse Intuition)

An enterprise-level professional attendant operator console, designed exclusively for Avaya Unified Communications platforms -ideal for organizations requiring a consultative, sophisticated, and multi-tenanted scalable solution.

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Avaya DevConnect Technology Partner

Operator Console for Avaya: Business

(Communications Center for Avaya)

Designed for mid-size organizations looking for a cost-effective out-of-the-box solution with CTI functions – desktop client and ACD. As a modular solution, you can add functionality as budget permits.

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Avaya DevConnect Technology Partner

Phone Applications for Avaya UC

Expand functionality and improve efficiencies, directly from your phone to streamline and optimize communication processes.

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Solutions for Microsoft

Microsoft Gold Certified Partner

Solutions for Microsoft

Avaya UC boasts a wealth of advanced features to help customers around the world to leverage the platform’s capabilities, deliver the best communications experience, and boost productivity and efficiency across the organization.

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Microsoft Gold Certified Partner

Communications Center for SfB

A contact center for SfB that intelligently manages all contact media types – in a single, fully integrated solution. Provide quicker response times for customers, while lowering operational costs and gaining efficiency.

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Microsoft Gold Certified Partner

Operator Console for SfB

Delivers exceptional customer experience benefit from increased productivity – providing instant, up-to-date information with queue-based routing, real-time status information and a better caller experience.

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Microsoft Gold Certified Partner

Quality Management for SfB

Capture inbound and outbound calls from Microsoft SfB clients along with any other device managed through the SfB Server – including network-controlled mobile devices.

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Quality & Control

Quality Management Suite

A range of workforce and business optimization tools that include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools.

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Real-Time Speech Analytics

Offers fully automated quality assurance and call optimization for every call. Allows organizations to monitor and improve conversations in real time, as well as evaluate call recordings.

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Workforce Management

Provides everything necessary to effectively manage your staff, forecast demand, create schedules automatically, develop insightful reports and improve operations.

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Call Billing & Reporting

Provides sophisticated analysis through a standard web-browser to help you monitor and manage call data across your entire organization helping to reduce costs.

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Integration Tools

Integration Services

Quickly and easily develop, optimize, integrate and deploy dynamic communications solutions providing out-of-the-box integration with all major communications systems.

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Web Browser Plug-in

Save time on every call and take your customer service levels to new heights. Enghouse Interactive’s Web Browser Plug-in allows agents to process calls faster and more efficiently.

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Snapshot Plug-in

Snapshot allows you to simplify the monitoring of your contact center, while communicating key metrics to your contact center staff – allowing issues to be addressed before they impact customer service.

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CTI Connect

A standards-based CTI software solution which allows application developers and systems integrators to create voice self-service, contact center and unified communications solutions for IP and TDM networks – at a dramatically lower cost.

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CRM Integration – Microsoft Dynamics

CTI for CRM provides integration to a number of leading CRMs, such as MS Dynamics, Salesforce and SAP to name but a few.

With the CTI for CRM integration, agents receive productivity – enhancing features such as application screen pops directly to the contact at call arrival.

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CRM Integration – SAP

CTI for CRM provides integration to a number of leading CRMs, such as Salesforce, SAP, MS Dynamics to name but a few.

With the CTI for CRM integration, agents receive productivity – enhancing features such as application screen pops directly to the contact at call arrival.

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CRM Integration – Salesforce

CTI for CRM provides integration to a number of leading CRMs, such as Salesforce, SAP, MS Dynamics to name but a few.

With the CTI for CRM integration, agents receive productivity – enhancing features such as application screen pops directly to the contact at call arrival.

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