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What does Enghouse Interactive do?

Contact Centers

Whether you require the flexibility and cost efficiencies of the Cloud or the security and complexity of on-premise, our solutions are scalable in deployment, size, complexity and integration options to ensure successful and effortless customer interactions whatever your budget. All our solutions enable organizations to classify and respond to customers in the way that they want: quickly, efficiently and successfully, with minimal effort.

Key features include:

  • Intuitive Omni-Channel Interface
  • Seamless Channel Escalation
  • Customer Journey Tracking
  • Multi-Node Redundancy
  • Deep Integration with Skype for Business
  • Voice and Visual Self-Service
  • Real-Time Speech Analytics
Enghouse Interactive Touchpoint Queues Grid Chatbox Dialog Screenshot

“We were impressed with how Enghouse’s Contact Centre solutions compared with the competition, and especially that it matches 90% of the functionality of a leading competitor’s product at 50% of the price.”

Nancy Jamison, Principle Analyst
Frost & Sullivan