Contact Center Solutions for Financial Institutions
Today’s customers choose who to do business with based on who meets their customer service expectations, this is where Enghouse Interactive can help.
- Offer customers more choice with mobile self-serve options and multiple omnichannel entry points.
- Provide a seamless customer journey with real-time and historical analytics which is easy for the customer, agent and supervisor to engage with and support
- Improve a client’s ability to connect: self-service, IVR, SMS, mobile apps chat, etc.
- Support agents with Real Time Speech Analytics (RTSA) which, using phrase recognition and soft speech evaluators such as cross talk, speech ratio and tempo, ensures compliancy and good call cadence