About MediaVoice™

Formed more than a decade ago, MediaVoice is a specialized division of Enghouse Interactive that provides voice talent and audio recording services that are unmatched in the industry. Our combined team of experts can guide your marketing, training, IT and CRM professionals to unify customer-facing applications.

Our customized package of voice prompts are used by IVR systems, Auto Attendants, web sites, training and broadcast media and more. We provide superior quality recordings for any platform, any application. This allows you to present one familiar voice to your customers no matter who made the equipment you use to run your CRM solutions.

Creating an image that stands out in the marketplace provides a competitive advantage. Often overlooked in this process is the audio image or persona given to enterprise self-service applications. These recorded voices are typically the first thing a customer hears when interacting with your company and a strategic variable worth serious consideration when crafting your overall image.

  Standard English Personas

Consider interactions with your customer.  Every one of those interactions should feel personal to your customer so we begin by carefully choosing the words your persona will speak.  We want to talk with your customers (not at them) so we consider languages, gender, age, education, vocabulary and culture and design a conversation. Choosing the right voice actor is the final step.

Here you can listen to four standard personas.  These four personas cover a broad range of personalities.  For many companies, one of these four personas will fit your brand image.  If not, we are happy to work with your marketing team to craft a custom persona as unique as your company.

Debbie Huxley

  • Standard
  • Artisan Female. Most often used for Broadband and Sales/Retail applications
  • Age:24
  • Hometown: Chesepeake, Maryland
  • Marital Status: Single
  • Education: Easton High School, A.A. Business, Anne Arundel Community College
  • Profile: Caring, thoughtful, conscientious, loves movies, especially ‘B’ grade horror films
Hear a Demo: 

Ruth Winslow

  • Standard
  • Executive Female. Most often used for Financial, Legal and Medical applications
  • Age: 40
  • Hometown: Onawa, Iona
  • Marital Status: Single
  • Education: B.A. (Honours) History, University of Nebraska at Lincoln University MBA
  • Profile: Smart, dedicated, poised, funny, avid reader, local history buff and frequent fine-diner
Hear a Demo: 

Brian Aldridge

  • Standard
  • Executive Male. Most often used for Financial applications, Political campaigns
  • Age: 48
  • Hometown: San Leandro, CA
  • Marital Status: Divorced
  • Education: B.A. History, Cal State Hayward, GlobalCom’s management program
  • Profile: Outgoing, personable, considerate, huge football fan, Big Brother
Hear a Demo: 

Ron Vogel

  • Standard
  • Journeyman Male. Most often used for Utility, Computer, Tech sector applications
  • Age: 28
  • Hometown: Webster, New York
  • Marital Status: Single
  • Education: Webster-Schroeder High School, Rochester Institute of Technology
  • Profile: Curious, analytical, enthusiastic, witty, loves gadgets and trivia, collects comic books
Hear a Demo: 

 Custom English Personas

Consider interactions with your customer.  Every one of those interactions should feel personal to your customer so we begin by carefully choosing the words your persona will speak.  We want to talk with your customers (not at them) so we consider languages, gender, age, education, vocabulary and culture and design a conversation. Choosing the right voice actor is the final step.

Here you can listen to some of our custom personas.  These personas were designed for a specific client or application. Consider letting our experts help you extend your visual brand into an audio experience.

Santa Claus

  • Custom
  • Age: Unknown
  • Hometown: North Pole
  • Marital Status: Married
  • Education: Self -Taught
  • Profile -Toy Maker: Created for Holiday and Retail
Hear a Demo: 

Ed Reynolds

  • Custom
  • Age: 40
  • Hometown:Paris, Illinois
  • Marital Status: Married
  • Education: Argosy
  • Profile -Enforcement Officer: Created for a probation application
Hear a Demo: 

TBA

TBA

  Latin America Personas

Consider interactions with your customer.  Every one of those interactions should feel personal to your customer so we begin by carefully choosing the words your persona will speak.  We want to talk with your customers (not at them) so we consider languages, gender, age, education, vocabulary and culture and design a conversation. Choosing the right voice actor is the final step.

Here you can listen to four standard Spanish speaking personas.  These personas have specific geographic and cultural attributes.  For many companies, one of these four personas will fit your brand image.  If not, we are happy to work with your marketing team to craft a custom persona as unique as your company.

Diego

  • Standard -Latin America
  • Young professional male. Realtor
  • Age:30
  • Hometown: Santiago, Chile
  • Marital Status: Married
  • Education: University of Columbia, NYC
  • Profile: Caring, thoughtful, conscientious, loves movies, especially ‘B’ grade horror films

Hear a Demo:

Gabriella

  • Standard -Latin America
  • Scholarly female. Professor
  • Age: 42
  • Hometown: Mexico City
  • Marital Status: Single
  • Education: University of California, Los Angeles
  • Profile: Smart, dedicated, poised, funny, avid reader, local history buff and frequent fine-diner

Hear a Demo:

Roberto

  • Standard -Latin America
  • Professional Male. Restauranteur
  • Age: 39
  • Hometown: San Juan
  • Marital Status: Married
  • Education: Universidad del Segrado Corazon
  • Profile: Outgoing, personable, considerate, huge football fan, Big Brother

Hear a Demo:

Isabel

  • Standard -Latin America
  • Graduate Female. Museum Guide
  • Age: 28
  • Hometown: San Juan
  • Marital Status: Single
  • Education: Northwerstern University, Illinois
  • Profile: Curious, analytical, enthusiastic, witty, loves gadgets and trivia, collects comic books

Hear a Demo:

MediaVoice has always been very responsive to our needs. On many occasions we have asked them to ‘rush’ prompts for us or have needed to make last minute changes. They’ve always been very accommodating, making it easier for us to serve our clients.

COMPUTERSHARE TECHNOLOGY SERVICES

The voice talent MVS provides is world-class. They are accurate, prompt and persuasive in delivery, and they have never failed to meet a quick turnaround time – that kind of impeccable service keeps us a happy client.

DAVIS VISION

Our relationship with MediaVoice is critical because we make thousands of phone calls a day. It’s imperative our messages are recorded accurately to ensure patients receive the correct message in their phone calls, and that we receive our recordings quickly to ensure we meet our own deadlines on our side. MediaVoice consistently delivers on all counts. We also appreciate their guarantee of always having the same professional voice talent available to record our calls.

PHYTEL

Our decision to move to professional voice actors provided polish and professionalism to our product. Further, the initial set of prompts (thousands) was turned around in astoundingly short order. We have a choice in variety of voices and, even had occasions to request a particular, somewhat obscure, pidgin language. No problems. High quality prompts, extremely timely deliverables, fantastic service. Small jobs or large jobs I speak from experience – all jobs are important to MediaVoice.

LOOPBACK, LLC