Enghouse Interactive is the union of products and expertise from leading solution providers including: Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom. Now a single, global organization, Enghouse Interactive delivers flexible and scalable solutions that will meet a company's communications needs across their organization, including: global communications management, contact center solutions, attendant consoles, Interactive Voice Response (IVR) or self-service solutions and call recording and quality management tools.
Learn more about the Enghouse Interactive product portfolio
Multi-Channel Contact Centers
Enghouse Interactive's cloud and premise-based Multi-Channel Contact Center Solutions provide the most comprehensive set of contact center interaction management tools in the industry, including: routing, queuing, tracking and reporting of inbound and outbound calls, blended calls, email, web chats, web requests, fax, voice mail, and tasks.
Enghouse Interactive's IVR / Self-Service solutions enable organizations to reduce costs, improve efficiencies, decrease customer wait times, and improve customer satisfaction. Interactive Voice Response solutions also direct callers and capture information used to route calls and present data to agents for first call resolution if and when live interaction with an agent is required.
Enghouse Interactive's Operator / Attendant Consoles combine superior call handling features with rich directory and presence information. These advanced software console solutions for leading PBX (including Cisco and Avaya), unified communications (including Microsoft) and mixed-switch environments help ensure that every customer, supplier and business associate receives consistently prompt and professional service.
Call Accounting & Billing
Effective management is impossible without effective measurement. Whether it is for financial, performance, abuse or trend related issues, Enghouse Interactive's Call Accounting and Billing products provide an integrated solution that monitors, records and reports upon all traffic across your telecoms network.
Call Recording & Workforce Management
Enghouse Interactive offers call recording and quality management solutions that are scalable and affordable for companies of all sizes. Our Quality Management and Call Recording offerings include IP call recording, computer recording, agent evaluation, and workforce management software solutions.
Integration & Optimization
Enghouse Interactive's Integration and Optimization Solutions will help accelerate the time-to-market and time-to-revenue for your interaction management solutions. Your organization can quickly and easily develop, optimize, integrate and deploy dynamic communications solutions with Enghouse Interactive solutions and services, including: CTI, applications for Avaya CS 1000, VoiceXML testing, and an IVR development toolkit.