Products Overview

Enghouse Interactive is the union of products and expertise from leading solution providers including: Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom. Now a single, global organization, Enghouse Interactive delivers flexible and scalable solutions that will meet a company’s communications needs across their organization, including: global communications management, contact center solutions, attendant consoles, Interactive Voice Response (IVR) or self-service solutions and call recording and quality management tools.

Contact Centers

Enghouse Interactive’s cloud and premise-based Multi-Channel Contact Center Solutions provide the most comprehensive set of contact center interaction management tools in the industry, including: routing, queuing, tracking and reporting of inbound and outbound calls, blended calls, email, web chats, web requests, fax, voice mail, and tasks.

Communications Portal

Enghouse Interactive Communications Portal (formerly Syntellect Communications Portal) is an open, standards-based platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying voice and IP communications solutions, combining the industry’s most complete support for IP communication; including telephony, video messaging, SMS, and email

Call Recording and Quality Management

Enghouse Interactive offers call recording and quality management solutions that are scalable and affordable for companies of all sizes. Our Call Recording and Quality Management offerings include IP call recording, computer recording, agent evaluation, and workforce management software solutions.

Operator and Attendant Consoles

Enghouse Interactive’s Operator and Attendant Consoles combine superior call handling features with rich directory and presence information. These advanced software console solutions for leading PBX (including Cisco and Avaya), unified communications (including Microsoft) and mixed-switch environments help ensure that every customer, supplier and business associate receives consistently prompt and professional service.

Knowledge Base and Forum Software

Enghouse Interactive offers cutting-edge Knowledge Base and Community Forum software. The self-help platform is easy-to-use and gives your customers and agents immediate access to the answers they need. With powerful search functionality, article creation and management tools, multi-portal functionality, easy customization and more, manage your company knowledge efficiently and effectively.

Integration and Optimization

Enghouse Interactive’s Integration and Optimization Solutions will help accelerate the time-to-market and time-to-revenue for your interaction management solutions. Your organization can quickly and easily develop, optimize, integrate and deploy dynamic communications solutions with Enghouse Interactive solutions and services, including: CTI, applications for Avaya CS 1000, VoiceXML testing, and an IVR development toolkit.