 | Attendant Consoles and Communication Management Solutions for Cisco |
Enghouse Interactive's Arc Solutions is a Cisco Technology Developer and OEM Partner, providing a large range of fully-certified applications through a network of Cisco Business Partners around the world. Arc Solutions produces unified communications applications exclusively for enterprises that are utilizing Cisco technology for their communications. Solutions include call handling and communications management tools which are designed to improve person-to-person communications within the enterprise. Arc Solutions provides a complete service to customers and business partners, from implementation and project management through to complex corporate directory integration services. By combining excellent product expertise with local support and training services, Arc Solutions delivers a total solution that helps clients increase business efficiency, responsiveness and competitiveness, while improving customer service and reducing costs throughout their organization. Enghouse Interactive's Arc products are designed exclusively for use with Cisco Unified Communications platforms and sold throughout the world by Cisco Business Partners. Arc products are fully approved and are the Cisco global product of choice for attendant console solutions. |
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Products include:
Operator Centers - Arc Premium
Arc Premium is a PC based professional attendant operator console, designed exclusively for use with the Cisco Unified Communications Manager (CUCM) platform, and boasts a wealth of advanced features that are proven to help organizations dramatically reduce call answer time and improve the customer experience. Arc Premium is the de-facto standard alternative to the end-of life Cisco Unified Attendant Console.
Cost Analysis - Arc Precision
Arc Precision provides comprehensive statistical and financial reports on all telephone call traffic. The application can operate over multiple sites, providing a complete view of an organizations phone usage that reducesadministration time and can quickly identify areas within the business where costs can be reduced, productivity increased and resources optimized.
Helpdesk Solutions - Arc Call Connect
Arc Call Connect provides a complete solution to organizations that have a requirement for groups of employees to answer incoming voice calls to specific areas of the business. While providing features that you would expect to find in more complex call center products, Call Connect is simple to install and is ideal for helpdesk deployment and departmental answering.
Voice Announcements - Arc Voice Connect
Arc Voice Connect is an advanced voice announcement solution that provides customers with comfort and information messages when calling an organization. Used in conjunction with Arc Enterprise or Arc Call Connect, Voice Connect is a software-based, scalable solution that is fully integrated to the Arc server. Administration and message recording is simple and intuitive, via the Arc Supervisor application.
IP Telephone Applications - Arc Voice Office
Arc Voice Office is a suite of applications that add complementary functionality to Cisco IP telephones. These applications allow users to access the corporate directory and urgent message information with ease, as well as provide presence management and click-2-dial options.
Directory Integration - Arc Unify
Information relating to people, their availability, skills and contact details is at the center of a company's infrastructure. This information is often held in multiple locations and formats, making the management and retrieval of data difficult and often resulting in inaccurate, inconsistent details. To resolve these issues, Arc Solutions can integrate disparate directories and databases to provide a solid base of accurate information, enabling organizations to update records centrally. Employees can then access this centralized directory information through integrated devices and applications.
Conversation and Transaction Recording - Arc Call Recording
Arc Call Recording provides the means to capture, maintain, store, and retrieve conversations between callers and your staff to improve productivity and protect your business. Arc Call Recording is ideal for organizations as an integrated call recording solution for Arc Premium and Arc Call Connect using Cisco IP phones. It supports multi-site deployment and it can be managed as a single system from any location.
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