Enghouse Interactive’s Arc Pro Console for Cisco
Leading Operator Console for Cisco Unified Communications Manager
Enghouse Interactive’s Arc Pro Console for Cisco (also known as Arc Pro) is a PC-based professional attendant operator console, designed exclusively for use with the Cisco Unified Communications Manager (CUCM) platform, and boasts a wealth of advanced features that are proven to help organizations dramatically reduce call answer time and so improve the customer experience. Arc Pro Console for Cisco is the de facto standard alternative to the end-of life Cisco Unified Attendant Console.
Arc Pro Console for Cisco offers a wealth of advanced features that help organizations dramatically improve call answer speed, reduce call wait time, and generally improve the caller experience.
- Exceptional call handling
- Integrated presence
- Call recording
- Intuitive user interface
- Advanced contact features
- Operator metrics
- Intelligent call routing
- Wallboard display
- Enhanced, integrated directory
- Resilience options
- Simple administration