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Telrex delivers enterprise-class workforce optimization solutions to businesses around the world. Software and services from Telrex are scalable to thousands of users, affordable, and practical for businesses of all sizes. The CallRex software suite provides affordable VoIP recording and monitoring software to small- and medium- sized businesses. By focusing exclusively on VoIP, CallRex software brings advanced technology to small and medium businesses that were previously unable to afford workforce optimization solutions such as:
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Offered through an affordable subscription-based licensing model or traditional perpetual licenses, CallRex Call Recording™ has remained the leading VoIP call recording and monitoring solution. Telrex has contact center recording customers and call center optimization implementations around the world.
Learn more about the CallRex software suite:
Quality Monitoring and Quality Management Suite - CallRex Quality Management Suite™
There are many reasons why companies choose to record and monitor their telephone interactions. From observing business processes in action to improving customer service, CallRex Quality Management Suite offers the tools necessary to improve your business. Comprised of CallRex Call Recording™, CallRex Computer Recording™, and CallRex Agent Evaluation™, the suite is the ideal tool for emerging contact centers.
IP Call Recording and Monitoring Software - CallRex Call Recording™
Companies of all sizes benefit from call recording technology. Resolve customer disputes, comply with legal requirements, increase employee productivity, and improve customer service using call recording and live monitoring software. CallRex Call Recording software features a Web-based user interface that is designed for ease-of-use and simplicity. Authorized users can view the status of users in real-time, silently monitor calls, and set triggers for call recording. Calls can be recorded full-time, on-demand, or using triggers. Export call recordings for e-mail, linking to CRM or other business systems.
Computer Recording and Monitoring - CallRex Computer Recording™
Capture the entire interaction—telephone and computer activities—using CallRex Computer Recording in concert with CallRex Call Recording software. Desktop monitoring software enables you to ensure consistent and correct use of business systems, identify training opportunities, and remove barriers to employee productivity. Administrators can set recording profiles to suit their business needs; from recording computer activity throughout the day to recording screen activities exclusively when users are on the telephone. After-call work can be recorded for comprehensive quality monitoring programs.
Call Scoring, Measurement and Reporting - CallRex Agent Evaluation™
Equip your employees to deliver better customer experiences through quality monitoring and agent coaching with CallRex Agent Evaluation software. Employees will benefit from feedback and training utilizing live customer calls and objective feedback mechanisms. Flexible scorecard templates allow you to tailor your quality assurance program to your business needs. Deliver objective employee evaluations, coach employees for improved success, and track performance improvements over time using CallRex Agent Evaluation software.
Forecasting, Scheduling, and Adherence - CallRex Workforce Management™
CallRex Workforce Management software is flexible, leveraging world-class technology to automate the workforce management experience, providing the tools you need to optimize your staff. Utilize accurate, automated scheduling process to decrease your administrative burden and make proactive, informed staffing decisions. The CallRex Workforce Management solution features a simulator scheduling engine that incorporates all types of calls and routing policies to generate optimized staffing schedules and monitor schedule adherence.
Call Recording API - CallRex API™
Integrate call recordings with business systems. An open system solution for integrating call IP call recordings with critical business systems, the CallRex API is offered free-of-charge to CallRex Call Recording customers. A Web-based, client-side API that provides complete access to the CallRex platform functionality, the CallRex API can provide access to all administrative functions, advanced call recording search capabilities, and the real-time call event stream.
Complete the form above to have a representative contact you, or visit www.telrex.com to learn more.
