Predictive Dialer Solutions
Your agents’ dialing champion
Enghouse Predictive Dialer systems maximize the contacting power of your staff by automating phone number look-ups and dialing. Your staff will spend more time on direct customer interaction while reducing human error.
The system has applications in a variety of industries & applications including collections, banking & financial, government & municipal, healthcare, and more.
- Agent Access: Tailor the communication experience. With five dialing modes, a flexible toolbar display and employee-entered call results, you can tailor the communication experience to meet your company needs.
- Manager Center: Monitor staff and contact lists. Supervise your employee activities with our real-time management tools, including monitoring/coaching/conferencing, color-coded at a glance status screens and CTC messaging. Prioritize lists and control workflow with list groups.
- Control Center: Manage daily dialer operations. Direct CT Center server operations from your desk; including automated list creation and call routing. Choose from a variety of pre-made reports or create your own using any data collected by the dialer.
- Web Interface: Manage daily dialer operations. Tailor each predictive dialer campaign/list to match your business strategies. Ensure an agent answers each predictive dialer call with campaign crossover. The system allows you to choose to detect answering machines or have every call transferred to your staff.
- Call Recording: Record and archive calls. Record all calls transferred to an agent. Throughout the month, play back recorded calls online or download them one at a time. Our Call Recording Archive Service is available to store each month’s recorded calls.