Contact Center for Enterprise
Our Contact Center for Enterprise solutions are for organizations requiring advanced capabilities and customization, which are highly available and can be used within distributed environments.
A data-driven, omni-channel routing engine delivers customer interactions to a unified queue so the agent has comprehensive access to the customer interaction life-cycle, across all communications and work tasks. It also increasing agent productivity and effectiveness which boosts overall contact center performance.
Our enterprise solution is a scalable, highly modular, omni-channel contact center platform that costs a fraction of equivalent competitive solutions, while providing flexible deployment options and is PBX agnostic.
Enghouse Interactive’s Contact Center: Enterprise 9 PRC 5 will launch in November. To find out more about this new release and view the key features please visit the release highlights page.Release Highlights