Call Billing and Reporting

The ability to monitor and manage the cost of communications is essential to obtaining the right balance between expenditure and the business benefits they provide.

Enghouse Interactive Call Billing and Reporting provides sophisticated analysis through a standard web-browser to help you monitor and manage call data across your entire organization. The solution supports all major communications systems including complex, multi-vendor environments, providing a truly centralized view of your call costs.

Whatever you need to do – monitor performance, detect fraud, detailed cost analysis or justify new investment –  Enghouse Interactive Call Billing and Reporting puts you in control.

Comprehensive Call Information

The ability to monitor and manage the cost of communications has always been essential to organizations. With demand and costs for these services rising, obtaining the right balance between expenditure and the business benefits they provide is vital.

Call Billing and Reporting provides the means to collect, analyze and report on call data and its associated costs through a standard web-browser, making this valuable information available throughout the business. By providing a clear and precise picture of call handling performance and costs, helping you plan for change and build an efficient call handling system based on accurate information rather than costly guesswork.

Compatible with many leading name communications systems and scalable from small single site businesses to multi-site, multi-national organizations,  provides centralized, comprehensive call handling information accessible from any web-browser.

Benefits

  • Highlight exceptional costs and enable informed cost reduction
    decisions to be made
  • Reduces administrative cost of recharging from carrier bills
  • Identify redundant equipment and services, saving resources
  • Track fraud and misuse/abuse to avoid unnecessary costs
  • Automatic daily email warnings of failure to meet thresholds for call
    duration, lost calls, trunk capacity
  • Secure, reliable and scalable
  • Trace calls through the telephony system to investigate why calls are
    lost or abandoned

The product was exactly what we were looking for to manage our calls and boost staff productivity. We are using it in every environment, from our call centers which are now benefiting from quicker call response time, to the sales teams who are using the solution to measure the productivity of their marketing calls.

MPS Group

Enghouse Interactive Call Billing and Reporting

The telephone system is one of your most powerful business tools, so it’s important that your call handling system always performs at optimum efficiency.

Our call billing and reporting solution provides sophisticated reporting through a standard web-browser to help you monitor and manage call data across your entire organization.

Cost reductions typically derive from the vastly improved visibility and awareness of overhead costs which inevitably leads to costs falling. Monitoring communications also identifies any misuse and redundant expenditure such as idle lines, unused devices and trunk line usage. Expenditure can also be reduced by managing and updating supplier tariffs and setting up account codes for calls to be charged onto clients.

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Enghouse Interactive Call Billing and Reporting helps identify any areas of misuse by enabling you to define and alert managers to unauthorized calls. Logging calls deters personal usage, premium rate lines, needlessly lengthy and expensive calls. It will also reduce money lost through accidental dialing, company phones used to make expensive calls and unmanned extensions identified by long ring times without answering.

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There are limitless configurations possible in the selected call details reports, giving you the flexibility to control the contents of your reports. Information can be provided on exceeded thresholds, unanswered calls and the details required to call them back, call volumes, who made which call and costs. Managers could chose to compare call costs between sites, enabling them to evaluate their inter-site communications.

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Calling Billing and reporting solution is designed to be quick and easy to use with minimal training. Its screens and reports are developed using web technology making our solution both intuitive and extremely flexible.

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