Across the entire enterprise -- including most customer service centers, help desks and sales centers -- a significant number of customer requests are for simple issues such as password resets, order status inquiries or directory assistance. Nearly all of these requests are "self-service" interactions that can be handled without the need for live assistance.

IVR (Interactive Voice Response) / Self-Service solutions enable organizations to:

• Reduce costs
• Improve efficiencies
• Decrease customer wait times
• Improve customer satisfaction

IVRs also direct callers and capture information used to route calls and present data to agents for first-time-resolution if and when live interaction with a representative is required.

Enghouse Interactive Self-Service and IVR solutions include:

• Enghouse Interactive Communications Portal (formerly Syntellect Communications Portal)