Across the entire enterprise -- including most customer service centers, help desks and sales centers -- a significant number of customer requests are for simple issues such as password resets, order status inquiries or directory assistance. Nearly all of these requests are "self-service" interactions that can be handled without the need for live assistance.
IVR (Interactive Voice Response) / Self-Service solutions enable organizations to:
IVRs also direct callers and capture information used to route calls and present data to agents for first-time-resolution if and when live interaction with a representative is required.
Enghouse Interactive Self-Service and IVR solutions include:
To learn more, complete the form on this page to have a representative contact you, or request a personalized demonstration.