Services
Enghouse Interactive is committed to providing the highest level of customer service. We assist companies with designing, implementing and optimizing their operations with our interaction management solutions. Our experienced help desk support and professional services team deliver quality service, enabling our customers to fully leverage the benefits of their Enghouse Interactive solutions.
Professional Services
Enghouse Interactive's core values of service, ownership, relationship and partnership are represented by our professional services and support teams. We employ a detailed lifecycle approach to all customer engagements, from initial planning and application discovery through ongoing maintenance, with the overall goal of improving your business. We support the immediate needs of your business and customers as well as promoting the growth of your operations. Our professional services include planning, design, implementation and ongoing support. We also offer specialized services for speech enabled applications, voice and audio recording.
Consulting
Enghouse Interactive business consultants are here to help you plan and optimize your interaction management experience for your customers. Interaction management drives the way you do business, from the customer interaction with your agents and self-service offerings to the information accumulated about sales, services, customer preferences and behavior.
Speech Services
It has been proven that an exceptional Voice User Interface (VUI) is vital to increasing customer
satisfaction and optimizing customer service costs. Enghouse Interactive's speech services group provides
the technology, best practices and design expertise to help you deliver superior speech-enabled
self-service solutions.
Recording Services
MediaVoice is a unique division of Enghouse Interactive that provides voice talent, voice recording and
audio recording services that are unmatched in the industry. MediaVoice experts work closely
with you during the design and development of your contact center solution to achieve the
best results for branding and usability. When it comes to branding, research has shown callers
attribute personality traits to the automated voice systems they use. Therefore, the persona you
choose can improve caller comfort levels, enhance customer satisfaction and reinforce your
company's image.
Managed Services
Enghouse Interactive offers system management programs to ensure that your contact center operates at peak efficiency. With Enghouse Interactive System Management Services, you get the help you need in a way that is customized to fit your precise requirements from occasional support when your system administrator is out of the office to dedicated onsite staffing that assumes full responsibility for your live-service applications.
Education
Training encompasses all of Enghouse Interactive's product offerings. There are classes designed to meet the needs of business people, system administrators and application developers. Training is available at our Chicago and United Kingdom Learning Centers or can be delivered at your location.
