Operator / Attendant Consoles

First impressions count, so it makes sense to give your switchboard operators and attendants the best possible tools for professional and efficient call handling. In the past decade alone, technological advancements have fundamentally changed the way consumers and businesses interact with each other. Increasingly, consumers have higher expectations for speed and quality of interactions so businesses are forced to adapt in order to prosper.

When interactions have defined or "structured" requirements, they are often handled by modern contact centers using routing logic. On the other end of the spectrum are callers who aren't really sure with whom they need to speak, or have one or more requirements that fall outside the scope of the contact center. For many organizations, the operator or receptionist is the first point of contact for such "unstructured" interactions, which are typically consultative in nature and often high-value.

Enghouse Interactive's Operator Console Solutions enable operators and attendants to quickly, professionally and efficiently manage and dispatch interactions to the correct end-points by:

  • Efficiently handling large call volumes
  • Identifying available resource across the organization
  • Connecting customers to the correct resources
  • Providing consistent, professional service to callers
  • Ensuring staff effectiveness by transferring only relevant calls
  • Meeting corporate call answer service levels
  • Leveraging existing technology and systems
  • Measuring effectiveness

Enghouse Interactive's Operator / Attendant Consoles combine superior call handling features with rich directory and presence information. These advanced software console solutions for leading PBX (including Cisco and Avaya), unified communications (including Microsoft) and mixed-switch environments help ensure that every customer, supplier and business associate receives consistently prompt and professional service.

Enghouse Interactive Operator Console solutions include:

To learn more about Operator Console offerings from Enghouse Interactive, please contact us to speak with a representative and schedule a personalized demonstration.