IVR / Self Service

IVR / Self Service

Across the entire enterprise — including most customer service centers, help desks and sales centers — a significant number of customer requests are for simple issues such as password resets, order status inquiries or directory assistance. Nearly all of these requests are “self-service” interactions that can be handled without the need for live assistance.

IVR (Interactive Voice Response) / Self-Service solutions enable organizations to:

  • Reduce costs
  • Improve efficiencies
  • Decrease customer wait times
  • Improve customer satisfaction

IVRs also direct callers and capture information used to route calls and present data to agents for first-time-resolution if and when live interaction with a representative is required.

Enghouse Interactive Self-Service and IVR solutions includes Enghouse Interactive Communications Portal (formerly Syntellect Communications Portal).

We understand your business has unique needs and challenges. Contact Us to learn how our Self Service Communications Products can help and schedule a personalized demonstration.