Solutions for Avaya Unified Communications

Our Avaya-compatible solutions are a perfect fit for businesses of all sizes requiring advanced enterprise class customer interaction functionality. Regardless of the Avaya telephony infrastructure, we have out-of-the-box solutions to deliver voice only or multimedia contact and personal productivity.

Our solutions are easy to integrate and simple to use. Plus they can be scaled up as your customer’s business grows by adding new functionality such as recording, call billing, reporting, and multimedia as required.

Experts with Avaya

With over 20 years’ experience in selling voice applications and  create the new generation of intelligent communications solutions.

As a Avaya Dev Connect Partner, Enghouse Interactive has worked closely with Avaya to compliance tests and provide increased reliability of end-to-end solutions to customers.

By working hand-in-hand with Avaya to deliver compliance-tested solutions to the market, we are able to benefit our customers and partners and to provide them with reduced costs and accelerated time to deployment.

Through the acquisition of companies like Datapulse, Telrex and Zeacom, Enghouse Interactive continues to invest in the development of our Avaya portfolio.


  • A convenient single applications provider
  • All solutions Avaya certified
  • All products benefit from on-going investment and have relevant roadmaps
  • Regional support teams
  • Sold via your preferred Avaya reseller


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Effective communication is not simply a matter of connecting people

Effective communication is not simply a matter of connecting people, it’s a challenge that requires intelligent call handling, efficient management of call traffic and staff, accurate performance reporting, and the flexibility to adapt and scale with the requirements of customers, technology and legislation.

See what makes Enghouse Interactive different

The first line of contact for many people calling Police Forces, NHS Trusts and public sector organizations, so it was vital that fast, efficient and professional services are offered at all times. Enghouse Interactive has been delivering communication solutions for the emergency services sector for over 20 years with call handling solutions ensure that telephony communications stay up and running, preserving service levels and avoiding loss of calls and, potentially, lives

We are in the ‘Age of Interruption’ where doing battle with a continuous stream of emails, instant messages and mobile phone calls has become a daily fact of life. We are today working in a state of “continuous partial attention,” being triggered by an effort not to miss anything and characterized by always-on, anywhere, anytime, anyplace behavior.

When it comes to customer interaction, what’s been lost is a sense of personal service – a human touch. And this is important. After all, even today, certain customers, executives or senior members of staff need some of that VIP treatment.

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75% of UK organizations see company culture and organizational structure as the biggest inhibitors to connecting their business and customers, a survey from Enghouse Interactive has revealed.

Use integrated presence, status and availability information on employees to check availability of colleagues, speeding up decision making and improving response times. Learn how you can connect your entire enterprise.


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"Toyota Material Handling chose Enghouse Interactive operator consoles
for their call handling requirements. The console allows Toyota to improve
customer service and call handling through its speed, quality and the ease with
which calls are answered and transferred. "

− Toyota Material Handling

Enghouse Interactive Solutions for Avaya

Enghouse Interactive enables organizations of all sizes to benefit from their investment in Avaya by extending the platform with a range of advanced solutions that meet an expanding variety of business and communications requirements.

Inform and empower the operator. Allow them to deliver exceptional customer service through powerful call queuing, presence and directory features ensuring callers are transferred to the right available contact, first time.

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Record, capture and monitor interactions across departments and company sites, and helps organizations optimize their business processes and workforce, achieve regulatory compliance, improve customer service and resolve disputes.

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From helpdesk to enterprise level multichannel contact centers, we have the functionality, deployment and modular approach to allow you to build your customer journey successfully, with minimal effort.

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Our additional tools including Call Billing and Reporting, Self Service, Advanced Phone Applications and Directory Integration, greatly simplify processes, increase efficiencies and speed up daily tasks.

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