Enghouse Engage / enj ‘ hous en ‘ gaj / n.
1. a gathering of Enghouse Interactive customers, partners, and contact center product visionaries
2. a forum to discuss and learn about industry best practices and trends that occupy the minds of contact center industry thought leaders
3. an expert mix of business and pleasure in one event that promises the most fun you’ve had talking about contact centers on a beach
Used in a sentence: “Register for Enghouse Engage today!”
Our conference theme, Experience the Journey, focuses on exploring best practices and new customer experience innovations. Join us in sunny Miami for an experience to remember.
Engage in Discussion Around:
- Meeting omni-channel expectations
- Mobile customer service
- Real-time speech analytics
- Migrating to new PBX and UC environments
- Customer journey mapping
Enghouse Interactive Customer Journey Videos
Skype for Business -Financial
In today’s competitive market place, customers expect to communicate with companies the way they communicate with their friends and family, through any device, at anytime, anywhere. See how a bank provides this high level of service to empower their customers and agents.
Enghouse Interactive Product Release Videos
Communications Center 2016 R2
Enghouse Interactive’s Communications Center (CC) evolves with every single release ensuring it meets the needs of the market’s fast changing business needs. We’re continuously improving, innovating, listening to feedback from partners and customers, and always aim to ensure our software is of the highest quality.
Real-Time Speech Analytics
Imagine a virtual coach that helps your agents say exactly the right things, in the right way, on every call, and respond correctly to your customers in any given situation. Now imagine how this would help you increase customer satisfaction, maximize business opportunities, boost your employee’s motivation, and strengthen your relationship with your customers.
Implementing a multimedia contact center solution does not need to be a complex and expensive project. Whether you require a simple phone support helpdesk or a sophisticated multimedia solution that can cope efficiently with large numbers of inbound and outbound contacts, by email, fax, web chat, SMS or phone, our Communications Center Solution has the flexibility to meet your business and budget requirements.
Contact Center for Enterprise
Our Contact Center for Enterprise solutions are for organizations requiring advanced capabilities and customization, which are highly available and can be used within distributed environments. A data-driven, omni-channel routing engine delivers customer interactions to a unified queue so the agent has comprehensive access to the customer interaction life-cycle, across all communications and work tasks. It also increasing agent productivity and effectiveness which boosts overall contact center performance. Our enterprise solution is a scalable, highly modular, omni-channel contact center platform that costs a fraction of equivalent competitive solutions, while providing flexible deployment options and is PBX agnostic.