Enghouse Interactive Customer Journey Videos

Skype for Business -Financial

In today’s competitive market place, customers expect to communicate with companies the way they communicate with their friends and family, through any device, at anytime, anywhere. See how a bank provides this high level of service to empower their customers and agents.

Skype for Business -Healthcare

Providing your patients with great customer service in addition to keeping them healthy, has become more important than ever. See how Enghouse Interactive’s Skype for Business solutions help increase patient satisfaction, lower costs, and increase revenue.

Customer Service Excellence

There’s a wealth of choice when choosing a healthcare provider, so make sure you stand out by creating a great customer journey for your patients. In this Enghouse Interactive Customer Story you’ll learn how an American Healthcare provider did exactly that.

Quality Management Suite

You have great staff and services, but your profits aren’t where you expect them to be. If you can identify vulnerabilities in your processes then it’s simple to put in place the right changes to ensure better business outcomes.

Enghouse Interactive Product Release Videos

TouchPoint Attendant

In partnership with Microsoft, and the continued expansion of their cloud telephony strategy, Enghouse Interactive is delighted to introduce ‘TouchPoint Attendant’, the new out-of-the-box attendant console solution for Skype for Business, both on premise and in the cloud.

Communications Center 2016 R2

Enghouse Interactive’s Communications Center (CC) evolves with every single release ensuring it meets the needs of the market’s fast changing business needs. We’re continuously improving, innovating, listening to feedback from partners and customers, and always aim to ensure our software is of the highest quality.

Real-Time Speech Analytics

Imagine a virtual coach that helps your agents say exactly the right things, in the right way, on every call, and respond correctly to your customers in any given situation. Now imagine how this would help you increase customer satisfaction, maximize business opportunities, boost your employee’s motivation, and strengthen your relationship with your customers.

Communications Center

Implementing a multimedia contact center solution does not need to be a complex and expensive project. Whether you require a simple phone support helpdesk or a sophisticated multimedia solution that can cope efficiently with large numbers of inbound and outbound contacts, by email, fax, web chat, SMS or phone, our Communications Center Solution has the flexibility to meet your business and budget requirements.

CC – Introduction

CC – IT Manager

CC – CFO

CC – Contact Center Manager

Contact Center for Enterprise

Our Contact Center for Enterprise solutions are for organizations requiring advanced capabilities and customization, which are highly available and can be used within distributed environments. A data-driven, omni-channel routing engine delivers customer interactions to a unified queue so the agent has comprehensive access to the customer interaction life-cycle, across all communications and work tasks. It also increasing agent productivity and effectiveness which boosts overall contact center performance. Our enterprise solution is a scalable, highly modular, omni-channel contact center platform that costs a fraction of equivalent competitive solutions, while providing flexible deployment options and is PBX agnostic.

CCE – Introduction

CCE – CFO

CC – Contact Center Supervisor

CCE – IT Manager

Case Study Videos

Find out how Enghouse Interactive solutions have helped customers from many different industries around the world.

HarborOne Case Study

GE Capital Case Study

GlaxoSmithKline Case Study

Helly Hansen Case Study

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