Empower your teams and delight your customers

We provide contact center software solutions with industry-leading choice and flexibility

What We Do

We deliver a broad range of contact center software solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine.

Featured Product Categories

Contact Center Software

Provides the benefit of a comprehensive, operationally-flexible contact center solution without the headaches of owning it.

Recording & Quality Management

Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Quality Management helps optimize agent coaching, training, and performance.

Agent Improvement

Optimize contact center agent skills and engagement while improving Customer Experiences (CX).

Self-Service

Help customers help themselves and easily enable them to zero out to an agent for more complex needs. Includes IVR, speech recognition, and voice biometrics.

Artificial Intelligence

Listen, Understand and Act on what your customers are saying. Use AI to optimize processes, services, resources and solutions – and improve overall business outcomes.

Outbound Communications

Proactively engage with customers, partners, suppliers, via agents or using agentless outbound notifications, while ensuring all regulatory obligations are respected.

Workforce Management (WFM)

Deliver a high-quality customer experience and improve agent job satisfaction while reducing costs by efficiently staffing your contact center with the right number of agents with the correct skills.

Analytics

Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure.

What sets us apart

With over 35 years of experience in the Contact Center Industry, Enghouse Interactive offers two hallmark points of difference – Reliability and Choice

Reliability

Across the organization, we do what we say and finish what we start. We are committed to continually evolving our solutions to deliver the advanced capabilities that our customers need while ensuring we consistently honor all our financial commitments.

Choice

By offering Cloud, On-Premises, or Hybrid deployments, we ensure that our customers can use the approach that best meets their needs, with the ability to seamlessly transition from one platform to another on their timelines. Enghouse Interactive simplifies the advanced integrations customers want by leveraging a broad range of technologies based on open standards.

Enghouse Interactive works with most industry verticals. Explore some featured industry-specific solutions.

Explore Solutions Tailored to Your Size of Company

Enterprise-Size Companies

Enterprise Contact Centers (500+) Geo-redundant Contact Center Software. Deployed Globally. Managed Locally.

Medium-Size Companies

Medium Contact Centers (250-500 Agents) Growing Small Business. Aspirational Enterprises. Where Does Your Organization Fit?

Small-Size Companies

Small Call Centers, Help Desks (10-250 Agents) Cost Effective. Fully Featured. Easy to Use.

Featured Blog Posts

Browse More Articles

Apr 21, 2025 | By Steve Nattress

Choosing an AI Contact Center Partner: Ethics & Privacy Matter More Than Ever

AI is transforming customer experience, but ethical risks remain. Learn how to choose a secure, compliant AI contact center partner that prioritizes trust

Apr 2, 2025 | By Paul Stanczak

Why Enghouse is the Smart Move for Mitel Contact Center Customers

Mitel shifts bring opportunity. Migrate to Enghouse for a reliable, AI-enabled contact center solution with full support. Start your transformation today.

Mar 24, 2025 | By Barbara Stuart

9 Signs Your Contact Center Tech Is Holding You Back — And How to Fix It

Learn how to recognize the top signs that you need a contact center technology upgrade – and what technology can transform your CX and agent productivity.

Latest From Enghouse Interactive

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Highlights

Enghouse Interactive at Enterprise Connect – Q&A with Buster Hansen

Press Releases

Enghouse Interactive Announces Support for Microsoft Teams Phone extensibility

Press Releases

Enghouse Acquires Aculab PLC

EnghouseAI

Practical AI for Smarter CX

Enghouse Cloud Contact Center

Smarter conversations. Happier customers. One powerful cloud platform.

Embrace Evolution

With Microsoft Teams call center software solution by Enghouse Interactive

Automated Agent Evaluation

Evaluate 100% of agent interactions - consistently, comprehensively, and without bias

Empower your teams and delight your customers