Staying Connected
With Your Customers
is Super Important...
NOW MORE THAN EVER.
Staying Connected With Your Customers is Super Important...
Now More Than Ever.
Staying Connected With Your Customers is Super Important...
Now More Than Ever.
Let Us Help You Stay Connected With Your Customers.
Set Up Remote Agents In As Little As 48 Hours
Request A Call Back Now
We live in a new world. Whoever heard about “social distancing” and “shelter in place” before COVID-19 became a reality?
But now this is our reality. Your customers need reassurance from you now, more than ever. Be there for them now, and they’ll never forget you were there for them.
We can help!
Simply provide a few details and we will be in touch with you shortly.
Enghouse CCaaS (Contact Center as a Service)
SOLUTION OVERVIEW
Enghouse CCaaS delivers the ultimate operational flexibility with a cloudbased contact center, providing a wide range of capabilities which are easily accessible via an intuitive web-based interface. It ensures that no matter where your agents are, you can provide the best experience to your customers. It provides instant scalability, reliability and cost certainty while increasing your pace of innovation.
FEATURES
- Omni-channel enabled: voice, email, webchat, SMS, social media
- Intelligent routing, universal queue, service level adherence
- Advanced self-service, touchtone, speech, natural language
- List-based Outbound Communications
- Real-time reports, agent/supervisor dashboards, 360 view
- Multi-channel and screen recording, quality management & surveys
- Advanced integrations via open APIs and gadget-based access to client and server-side functionality.
DOWNLOAD THESE RESOURCES TO LEARN MORE ABOUT ENGHOUSE INTERACTIVE CCaaS
Benefits, Use Cases and Target Users
ContactBabel Reports
ContactBabel is the leading analyst firm for the contact center industry. Check out their latest reports to understand how the industry works, or where it's heading during these unprecedented times.
DOWNLOAD THIS FREE GUIDE TO GET ANSWERS TO FOLLOWING QUESTIONS BY THE INDUSTRY EXPERTS :
- How do our solutions specifically assist with remote working?
- How long do remote working solutions take to implement?
- How are management and agents trained in using remote working solutions and how long does it take?
- How are agents managed when they are remote working?
- After the crisis passes, what are the options to return to a more centralized contact center model?
DOWNLOAD THIS FREE GUIDE TO GET ANSWERS TO FOLLOWING QUESTIONS BY THE INDUSTRY EXPERTS :
- How can we have the back-office, knowledge workers and homeworkers to assist with customer support?
- How would you prove to us that your solutions are secure and GDPR-compliant?
- Customization and integration are the biggest inhibitors to cloud uptake. Can you reassure us that this would not be a problem?
- What impact will AI have on the cloud-based contact center model?
- Our on-premise technology works well: why should i consider uprooting it to move to cloud and how do we prove that there's a real ROI?
STEVE MORRELL
Managing Director - ContactBabel
Watch this recorded webinar to see Steve present key findings from his recently published North American reports, The Inner Circle Guide to Remote Working Solutions and The Inner Circle Guide to Cloud Contact Centers.
Ready To Optimize Your Customer Experience?
Set Up Remote Agents In As Little As 48 Hours
Here's What Our Clients Are Saying
We are working over-time to help our customers increase their remote agent capacity and create remote agent capabilities where none existed. In as little as 48 hours. Here’s what some of our customers told us:
"Last week, Fitness International (LA Fitness, City Sports, and Esporta Fitness Clubs) was overwhelmed with an unprecedented surge of email requests in our Member Service Queue. We had to respond to these requests and properly take care of all of our members, but there was no way we could respond in a timely manner with the resources available to us. This was particularly stressful because of all that has been happening with COVID-19. The response was fantastic. You engaged rapidly with full commitment. You encountered obstacles and you overcame them. You stayed on it until you successfully delivered a solution that enabled us to properly take care of our members.
I was on active duty in the Marine Corps for 20 years. In that time, I saw many examples of Marines persevering under extreme circumstances. They always did what had to be done, no matter what. It is very inspiring to be around those kind of selfless people. I tell you this because your effort and commitment reminds of that. You should be proud of what you have done, not only because you came up with a solution, but because you were willing to stop what you were doing and go all in to solve this problem. I know you didn’t have to do it. Thank you!"
- George Bedar, Chief Information Officer
FITNESS INTERNATIONAL
“You delivered a well-designed and perfectly functioning system to us in our time of need. You did so swiftly, professionally and we are incredibly thankful for the knowledge and expertise you brought to the table and applied to the challenges facing our company and our state.”
- An East Coast Power Company
We know this situation will be temporary which is why we are offering access to this remote option on a short-term basis, or for as long as you need.
These are unprecedented times and we’re here to help.
Remote Contact Center Checklist
What Management needs to know
to ensure CX is optimized
About Enghouse Interactive
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
Contact Us
Phone: 1-833-ENG-INTv (364-4688) Email: [email protected] Website: www.enghouseinteractive.com
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