Strategic and Technology Partners

Enghouse Interactive has long-standing strategic and technology partnerships with an extensive range of tier-1 organizations from around the world. Each partnership serves to extend the capabilities and value of the Contact Center solutions we provide to our end-users and our white-label customers, across North America and globally.

Avaya
Enghouse Interactive has been a trusted Avaya Dev Connect partner for over twenty years. Solutions are rigorously tested and then certified as being fully interoperable with Avaya Unified Communications solutions.
AWS Partner Network
As both an Amazon Web Services (AWS) and AWS Select Technology Partner we provide the option of Amazon Cloud infrastructure for select Contact Center solutions, along with native integration of our industry-leading Outbound Communications solution with AmazonConnect™ offering a range of proactive communications including outbound / inbound / blended services.
Cisco
Enghouse Interactive has been a trusted Cisco partner for over twenty years. All our solutions undergo regular Cisco Interoperability Verification Testing (IVT), as well as being tested alongside other Cisco solutions to ensure compatibility as part of their wider UC solutions portfolio.
Google
Google Cloud provides global infrastructure for the Enghouse Interactive Vidyo collaboration solution and a range of the Eptica Artificial Intelligence solutions.
IBM
As a trusted IBM Silver Business Partner, Enghouse Interactive builds on the power of the IBM Cloud, and extends our robust, highly flexible, Contact Center solution to connect your agents, wherever they are located, to your customers.
LumenVox
Enghouse Interactive integrates Lumenvox’s leading-edge voice biometrics, speech recognition, and text-to-speech conversion capabilities to drive advanced levels of voice-activated functionality across our range of Contact Center platforms. Enghouse Interactive is also a Certified Platform and LumenVox Skills Certified partner.
Microsoft
Enghouse Interactive is an original Technology Adoption Program (TAP) partner and has helped Microsoft evolve its collaboration platforms to address the needs of Contact Center users. Also certified with Gold Partner, Gold Dev Ops, and Silver Cloud Platform designations.
NEC
As a strategic partner for over 20 years, NEC’s wide range of communications technologies have been integrated with Enghouse Interactive’s Contact Centers to provide industry-leading communications capabilities.
Nuance
Enghouse Interactive leverages Nuance’s industry reference standard voice biometrics, speech recognition, and text-to-speech capabilities to deliver the advanced authentication and voice controls that our global customers demand. Enghouse Interactive is a long-standing Nuance Authorized Customer Engagement Partner.
Ribbon Communications
As a strategic partner for over 7 years, Ribbon’s Session Border Controllers and UC/UCaaS solutions have been an option for use with Enghouse Interactive’s Contact Centers to provide industry-leading communications capabilities.
RingCentral
A recent strategic partnership, Ring Central’s functionally advanced and resilient Unified Communications as a Service (UCaaS) capabilities provide Enghouse Interactive’s Contact Center customers with the communications flexibility they require.
Tata
Extending its long-standing relationship with Enghouse, Tata Communications has further enhanced its contact center offering with Enghouse Interactive’s cost-effective, multi-tenant, omni-channel, cloud-based contact-center (CCaaS) which now includes chatbots, AI, Microsoft Teams, and Tata global SIP and MPLS services, as a packaged offering.

Software Partners

Enghouse Interactive has developed a broad range of partnerships with an extensive range of leading software organizations from around the world. Each of these partners provides a range of capabilities and additional market access, thereby adding even more value to Enghouse Interactive Contact Center solutions.

APAC Featured Partners

Over its more than thirty years of operation, Enghouse Interactive has cemented strong and enduring partnerships with numerous top-tier platform and service providers in the Information Technology and Telecommunications fields. These partnerships enable Enghouse to continuously innovate and grow through cooperative development and a dedicated channel sales strategy. We are proud to showcase here the outstanding partners who help us deliver industry-leading contact center solutions to businesses across Asia Pacific.

UK Channel Partners

We fully appreciate the importance of the role of partners in meeting your needs in a challenging and dynamic market. Our Channel Partner Program in the UK consists of a select group who buy into our strategic vision and roadmap. Equally important, they can align resources to support this vision.

Our partners join the program at a Tier Level (Platinum, Gold, Silver and Authorized) that reflects their investment and business objectives.

Looking for a partner to help you with your latest project in the UK and Ireland? Choose from our extensive network of partners below.

BT
Platinum
BT Contact offers complete management solutions for organisations aspiring to world class customer service. As a Platinum Partner, BT has capability to deliver all Enghouse Interactive (EI) from contact centre through to console. Including their awarding BT Cloud Contact solution (powered by EI) a fully featured cloud contact centre providing outstanding customer experience, flexibility without incurring up-front costs.
Evolve IP
Platinum
Evolve IP is designed to advance today’s hybrid workplace. They partner with the world’s biggest tech companies and innovative industry leaders to create robust and reliable solutions for their resellers. They are a global collaboration provider that specialises in bringing together unified communications, collaboration tools, contact centre, voice, and omnichannel solutions securely into the cloud. As a vendor, they integrate these disparate systems to create a bespoke solution for customers using systems from leaders like Microsoft, Cisco, Dubber, and more. Choose Evolve IP’s carrier-grade voice solution, built with the user in mind, to help make the future of work better for everyone.
FourNet
Platinum
FourNet has more than fifteen years’ experience delivering communications, collaboration and contact centre solutions for some of the most secure, critical and commercially driven organisations in the UK. Consistently recognised for their innovation and service excellence; FourNet build long term, collaborative relationships with customers to help them deliver brilliant customer experiences.
Vodafone
Platinum
Vodafone brings together unrivalled capabilities – the world’s largest mobile network, an outstanding customer experience and a long track record of success – which means our customers are confidently connected, receive unmatched services and customer experience and benefit from proven expertise. Regardless of whether you need an end-to-end solution or Machine-to-Machine managed connectivity, Vodafone will enable you to harness the full potential of Machine-to-Machine technology and keep your business ahead of the game.
GCI
Gold
GCI is a leading UK-based Cloud Service Provider, focused on the provision of enterprise-grade cloud-based Unified Communications and collaboration solutions utilising its own Microsoft Skype for Business platform. GCI is capable of providing fully integrated and hybrid solutions including enterprise voice to meet the needs of corporate clients and the UK public sector alike. With the deployment of over 100,000 seats of Skype for Business, GCI is the UK’s leading provider of Unified Communications in the cloud.
hybridIT Services
Gold
HybrIT Services have extensive experience in architecting, implementing, and supporting complex contact centre environments for housing associations, banks, colleges, universities, and government regulated organisations across the UK. Their specialism lies in delivering seamless integrations between Microsoft Teams and contact centre solutions to create a hub for internal and external customer connections across multiple modes of communication including chat, video meetings, and calling.
Virgin Media Business
Gold
Virgin Media Business is a company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom.
4Sight Communications
Silver
4Sight offer an innovative approach to the provision of solutions and services within the Unified Communications industry. They are changing the conversation and introducing a new and innovative approach to the provision of services by placing the ongoing service requirements of their customers back at the top of the agenda. 4Sight’s professional support services are designed to help a customer maximise their investment in Enghouse’s world-class solutions. From planning to solution design, project management and proactive support, their professional services are tailored to ensure a customer’s solution will meet their exact requirements on a chosen path to transformation.
Amillan
Silver
Amillan is a communications integrator that delivers solutions to help your organisation perform better. Amillan can bring you, your partners and customers closer together no matter where you are or how you want to communicate. Delivering the latest innovations in Unified Communications, Cloud and Mobility, together with the most advanced Contact Centre and Robotic Process Automation solutions, Amillan also provide the network connectivity and infrastructure to protect, direct and deliver your information – all wrapped up in care programs that ensure users always benefit from the highest level of expertise and support.
Koris365
Silver
Koris365 is a managed service provider, delivering cloud-based services and complementary infrastructure. With a deep knowledge of UC, collaboration, and the contact centre, as well as long -standing relationships with Cisco, Microsoft and Enghouse, Koris365 are uniquely positioned to offer best-fit solutions to their customers. Koris365’s highly skilled team are exceptionally experienced in delivering successful collaboration projects combined with leading support services from two 24/7/365 managed service desks. As one of the first Enghouse partners in the UK, they have supported over 200 Enghouse Contact Centre deployments within the past 10 years.
MJ Flood Technology
Silver
MJ Flood Technology is a leading cloud services and IT infrastructure specialist. Its business includes a full ICT portfolio incorporating network infrastructure and storage, data protection and security and cloud-based managed services. Its team of technical professionals are accredited to the highest industry standards and the company is a Microsoft Gold and HPe Certified Partner. MJ Flood Technology is part of the MJ Flood Group, a wholly-owned Irish operation established in 1935.
Node4
Silver
Node4 is a leading UK-based Cloud, Data Centre and Communications solutions provider dedicated to helping its customers benefit from the most effective and flexible application of technology. Node4 has achieved great success and growth based on its focused customer service, market leading customer retention and comprehensive service offering. With a broad portfolio of industry-leading, enterprise-grade cloud virtualisation, storage, security, collaboration/UC contact centre, and backup solutions across finance, healthcare, automotive and retails sectors.
Voyager Networks
Silver
Voyager Networks is a specialist provider of Technology Solutions covering Network Infrastructure (LAN, WAN, Wireless), Security and Collaboration. Solutions are complemented by a comprehensive suite of Design, Deployment, Support and Managed Services. As a strategic trusted partner Voyager works alongside in-house technical teams to review strategy, design and implement solutions and provide the necessary support to ensure the highest level of IT Services to any business. Adopting this approach Voyager has a strong history and experience in delivering innovative technology solutions to both UK mid-market companies and public sector organisations.
Cinos
Authorised
Cinos is a leading global systems integrator specialising in the delivery of intelligent network infrastructure, video and communications solutions, and services to the marketplace. Having established a reputation for delivering the highest levels of quality, service & support our dedicated team of certified professionals will help turn your vision into a reality. Working with leading manufacturers and technology providers across the globe to ensure the correct solution is identified, delivered, and maintained you can be confident that you and your customer base can work in a collaborative and effective manner. Furthermore, our leading aftercare and managed services allows you to gain optimal performance and longevity from your technology investments.
Converse360
Authorised
Converse360 technology make it simple and effortless for customers to connect and engage with 24/7 through their channel of choice and get instant and personalised responses. The platform automates customer interactions at scale through a broad range of messaging, speech and visual interfaces (avatars). It intelligently utilises the most advanced conversational AI technologies from Google, Amazon, IBM & Microsoft to make it effortless to consume and orchestrate. The platform also blends automated interactions with live agents through integration to the world’s leading Contact Centre and Teamwork App. Connectors to CRM, Service Desk and business applications enable powerful data collection to enhance the services further.
Evros
Authorised
Evros Technology Group has 30 years’ experience in the technology industry and offers unrivalled support in the design, supply, implementation and running of enterprise IT infrastructure. Evros provides a full end-to-end service while maintaining a flexible and innovative approach. With offices across Ireland, as well as New Zealand, allowing us to offer full, tier 3 technical support 24/7, 365 days a year. From streamlining manual processes to developing bespoke solutions, Evros will help you become more agile, so that you can do more with your business.
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