The Enghouse Interactive Solution
We strive to be the worlds most reliable contact center technology provider. Our technology transforms contact centers into a growth engine for businesses globally. Businesses can leverage their contact centers to extract powerful insights, captured from the voice of the customer, to help increases customer retention, uncovers product opportunities, help to understand buyer personas and identify new revenue opportunities.
Ultimately Enghouse technology can expand the value generated through contact centers making this one of most important functions within every organization.
Integrated Suite of Solutions
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based, through to private, public or community cloud and even hybrid requirements.
Exploiting the Cloud
Enghouse Interactive has been spear-heading the movement away from the traditional ‘bricks and mortar’ contact center to a more virtual and cloud-based approach. Our Cloud Contact Center solution was the first true cloud-based contact center option on the market and offers full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, Cloud Contact Center is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide.
Scalable, Flexible Solutions
Our solutions scale from a single site call reception console to multi-tenanted, multi-media contact centers with users in excess of 10,000. We have more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.