Partnership creates more comprehensive communications solutions for medium to large businesses in the Southeast region.
MOORESVILLE, N.C., (Jan. 11, 2018) – Biz Technology Solutions (BTS), a full-service technology solutions provider for medium to large organizations throughout the Southeastern United States, today announced its recent partnership with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services.
BTS and Enghouse will work hand-in-hand to offer diverse services, aimed at a target demographic, to provide customers with a more comprehensive communications solution using Microsoft’s Skype for Business and the Enghouse quality management solutions.
“I am very excited about this new partnership with Enghouse Interactive,” said President of BTS, Mike Chouffani. “While we offer our customers a unified communications solution, we now have a complete communications service offering for SMB and enterprise organizations who need an agile platform to interact with customers.”
Many times, BTS customers need both a communications center and a managed services solution, in order to help reach their customer service goals. This was the perfect opportunity for Enghouse to bring their product portfolio to BTS for a partnership that would provide the rest of the solution, fulfilling an underlying need for their customer base.
Senior Vice President of Sales and Marketing at Enghouse Interactive, David Crook, added, “Providing customers with choice and control is a driving factor for Enghouse Interactive, and this partnership reflects that mission. We are thrilled to be working with BTS, a company that shares our ‘customer-first’ mantra and that is known for supporting businesses with the communications technology they need to deliver an exceptional customer experience.”
ABOUT BIZ TECHNOLOGY SOLUTIONS, INC.
Biz Technology Solutions, Inc. (BTS), headquartered in Charlotte, NC, provides full-service technology solutions for medium to large organizations. Along with first-rate customer service, we offer business-critical services including technology consulting, IT professional services, custom software development and IT managed services. Our system analysts and engineers also bring extensive experience to the rapidly advancing areas of technology, design, implementation and management. We can help you implement information technology initiatives to support the long-term objectives of your organization. Plus, we’ll lower costs of operations and risks while increasing competitiveness and profits. For more information, visit www.biztechnologysolutions.com.
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 1500 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at https://www.enghouseinteractive.com/