Server-less platform empowers agents in Microsoft Office 365 with contact center functionality for effective collaboration, and productivity
PHOENIX, AZ (November 1, 2017) – Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, today announced an upcoming webinar, “Introduction to TouchPoint Agent for Microsoft Office 365”, detailing how companies can add value to their business and create superior user and customer experiences through the power of TouchPoint Agent.
TouchPoint Agent is a lightweight, server-less application that empowers contact center agents with skills-based routing, CRM screen pop, call recording, directory searching for experts, call categorization and control, graphical reporting and real-time dashboards. Integrated to Office 365 directly from the desktop, TouchPoint Agent is available at a price-point significantly lower than full omni-channel offerings and caters to productivity-driven call centers that leverage voice for customer interactions.
“TouchPoint Agent is an ideal contact center solution for companies looking to enhance customer service with a minimal footprint. Whether powering a small departmental help desk or supporting high volumes of external customers, TouchPoint Agent can scale to fit your needs,” said James Skay, Senior Product Marketing Manager, Skype for Business Developer Platform for Microsoft.
During this webinar, John Cray, vice president, product management, Enghouse Interactive, will share his expertise as a Microsoft Gold Certified partner on the overwhelming benefits of implementing TouchPoint Agent for Microsoft Office 365.
Register now to learn about these cutting-edge new features:
- Route the call to the best-skilled person
- Provide information about the customer
- Enable collaboration with experts
- Allow control of time and availability
- Capture intelligence about the call
- Provide performance data in real-time
Don’t miss out! Register here for guidance on your journey to a Skype for Business contact center.
WHAT: Webinar – “Introduction to TouchPoint Agent for Microsoft Office 365”
WHEN: Tuesday, November 14th, 2017 at 12:00 PM EST
WHO: John Cray, Vice President of Product Management, Enghouse Interactive
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Survox, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at https://www.enghouseinteractive.com/.