iAgent Streamlines Customer Interactions into a Single, Powerful and Rich Multi-Channel Contact Center Application
PHOENIX, AZ (PRWEB) NOVEMBER 14, 2012 -Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, today announced iAgent, the next generation agent application for Contact Center: Enterprise(Syntellect CIM). iAgent was designed as a modern, dynamic and intuitive agent application that helps improve performance and agent productivity, resulting in better agent service and an exceptional customer experience.
iAgent is a thin-client web application that delivers anytime-anywhere access, reduces implementation and training costs, increases security, and simplifies operational management. iAgent for Contact Center: Enterprise:
- Delivers flexibility for agents to work on-premise, remotely or at home and is accessible via all major browsers, on a laptop, or on the go with a Windows-based tablet
- Provides a comprehensive view of all customer interactions (voice, email, web and tasks) in a unified queue, creating a seamless experience for both the agent and the customer
- Increases agent productivity with improved workflow, efficient navigation, built in spell-check and response libraries that reduce handling times and improve accuracy
- Enables cloud-based deployment options and is easy to deploy, set up, and manage with a lower cost of implementation
“We have thought strategically about our customers’ needs, along with the direction of the industry, and committed to developing a new user interface that improves agent performance, provides deployment and management flexibility and helps maximize the value of every customer interaction,” said JR Sloan, product director at Enghouse Interactive. “iAgent is one of the only true multi-channel, thin-client, web-based contact center agent applications on the market today.”
iAgent is built on the award-winning Contact Center: Enterprise, a highly adaptable, multi-channel platform that enables contact centers to deliver a superior customer experience by increasing agent productivity and improving overall contact center performance. With Contact Center: Enterprise, organizations can communication-enable their specific business processes and have the flexibility to deploy on premise or in the cloud, optimizing costs and meeting enterprise contact center needs now and in the future. To schedule an iAgent demo, please visit http://www.enghouseinteractive.com.
About Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom. Learn more athttp://www.enghouseinteractive.com.