Best-in-class contact centers go above and beyond to ensure agents deliver efficient, memorable conversations on every interaction. Simply put, “your call is actually being recorded for quality purposes.”
Join us to uncover how quality monitoring and real-time speech analytics bring a new level of precision to the customer experience.
- Strategies to improve efficiency by evaluating agents
- How to quickly identify training gaps and improve coaching
- Methods for reducing liability and maintaining compliance
- Tactics to boost agent skill levels, satisfaction, and retention
Register today to join our foremost experts who will share their insight and best practices for this emerging trend.
WHEN: Thursday, February 25, 2016 2:00 PM – 3:00 PM ET / 11:00 AM – 12:00 PM PT
WHO: Nigel Olding, Sr. Product Manager, Quality Management Suite, Enghouse Interactive
Konrad Kunze, Product Manager, Real-Time Speech Analytics, Enghouse Interactive
Register today today for this must-attend session!
About Enghouse Interactive
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at www.enghouseinteractive.com.