Promero, a provider of hosted contact center software, today announced that it would leverage Enghouse Interactive’s Contact Center: Service Provider (CCSP) 7.2 software for its cloud contact center software solution, Promero Call Center Omni Channel.
Enghouse Interactive’s CCSP is a purpose-built, multi-tenant offering designed specifically for carriers, operators and service providers to build and deploy their cloud contact center solution. Introduced earlier this year, CCSP Version 7.2 adds the TouchPoint admin module, allowing service providers and tenant administrators to easily customize their clients per tenant or within the tenant per group. “CCSP 7.2 is unlike any other offering on today’s market, and service providers that select Promero Call Center Omni Channel solution will be equipped to deliver the best possible customer experience, differentiating themselves in today’s hyper-competitive marketplace,” said Christoph Mosing, President, Enghouse Interactive.
Click below to read more on the Promero Call Center Omni Channel powered by CCSP 7.2.