Nexon Absolute Contact Centre powered by Enghouse Interactive enables enterprises to experience the full features of Microsoft Skype for Business via the cloud
Sydney, Australia – August 5th, 2015 – Nexon, a leading Australian consulting provider of IT solutions for medium to large enterprises and public sector organisations, and Enghouse Interactive a developer of a comprehensive portfolio of contact centre solutions, today announced a partnership to provide a new Cloud Contact Centre solution to the ANZ market.
Nexon Absolute Contact Centre powered by Enghouse Interactive is a cloud-based contact centre solution that allows businesses to experience the full potential of Microsoft Skype for Business. With the option of replacing your standard telephony system, the product integrates all communication capabilities into a single, easy-to-use platform, including voice mail, instant messaging, video, audio, web conferencing and Desktop as a Service (DaaS).
“With their excellent UC and CC credentials, along with being in the top one percent of Microsoft’s partner ecosystem, Enghouse Interactive are the obvious choice of partner to integrate with our Nexon Absolute platform,” said David Russell, Nexon Asia Pacific Unified Communications Business Manager. “A single managed solution that seamlessly integrates with Skype for Business, Nexon Absolute Contact Centre powered by Enghouse Interactive will enable businesses to access the many benefits offered by a virtual contact centre solution,” he added.
“We are very happy to be partnering with Nexon to bring Nexon Absolute Contact Centre powered by Enghouse Interactive to the Australian market,” said Dean Hodgson, Enghouse Interactive Managing Director ANZ. “Nexon has been providing IT solutions within the ANZ market for over 12 years. Combined with our expertise in the contact center space, we are delivering a solution that will provide the best service and experience for our customers.
“Nexon Absolute Contact Centre powered by Enghouse Interactive uses the Voxtron multi-channel contact center platform, which Enghouse Interactive acquired in October 2014. It compliments our other contact centre solutions, so whether it is a cloud or on-premise requirement a business has, Enghouse Interactive has the right contact centre solution to meet your needs,” Hodgson added.
Once deployed, Nexon Absolute Contact Centre powered by Enghouse Interactive enables interactive voice response for up to 1500 agents, voice recording, a full agent / management reporting suite (real time and historic), OMNI channel routing, and CRM integration routing, from any location and all through a consistent, familiar interface. At the same time it enables organisations to scale up and down depending on the number of users and the style of services required to suit an organisation’s changing needs and budget.
With the benefit of streamlining and consolidating all of your business communications for maximum efficiency and cost effectiveness, Nexon Absolute Contact Centre powered by Enghouse Interactive is deployed on Nexon’s Hosted Exchange as a Service platform and delivered via a pay-per-user service.
Nexon and Enghouse Interactive are both Microsoft Gold Partners. Nexon are a Microsoft Gold Hosting Partner and Silver Communications Partner, and have provided managed communications and IT solutions across Australia and the APAC region for over 12 years. Enghouse Interactive has achieved Gold Application Development and Communications competencies, distinguishing itself within the top 1 percent of Microsoft’s partner ecosystem and demonstrating its “best-in-class” ability.
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Established in 2000, Nexon is a privately owned Australian company with a proven record of accomplishment in delivering innovative business technology services. With offices in Sydney, Melbourne and Brisbane supporting clients throughout Australia and the Asia-Pacific region, the Nexon team consists of more than 150 highly skilled management and IT professionals.
Nexon delivers a range of flexible and dynamic IT services to a variety of private, public and not-for-profit organisations, including Voice & Communications, High Performance Networks, Infrastructure, Business Continuity, Security, Cloud solutions and Professional Services.
ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR, dialers and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 950 dedicated staff across the Company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom.
Learn more at www.enghouseinteractive.com