Using Conversational Artificial Intelligence (AI), Vecko listens to the Voice of the Customer “VoC” and extracts actionable insights from a wide range of digital media (with greater than 95% analysis accuracy) helping organizations identify and leverage the “why” hidden in NPS and CSAT feedback.
Vecko helps empower your organization to deliver a better overall experience, by quickly identifying the issues that help you extend the capabilties that exceed your customer’s expectations and resolve others before they become serious impediments to retaining and increasing customer loyalty.
Vecko simplifies the understanding of customer feedback by leveraging its proprietary analytics, custom developed algorithms, along with the deep understanding of industry-specific linguistics, terminologies, phraseologies and other proprietary approaches to deliver over 95% accuracy of customer statements made. No additional parsing, processing or validation required.
QUICKLY ANALYZE CUSTOMER STATEMENTS
IDENTIFY VALUABLE TRENDS
OPTIMIZE SERVICE LEVELS
ACCELERATE NEW PRODUCT DEVELOPMENT
INTUITIVE VISUAL GUI MANAGEMENT INTERFACE
OPEN STANDARDS BASED API
EASY TO SCALE
ACCESS FROM ANYWHERE
With rapid advances in Artificial Intelligence, Contact Centers can fundamentally transform the customer experience. From the first point of contact to the last, numerous touch points along the customer journey can leverage AI and add significant value to the customer experience.
Watch our keynote speakers as they discuss the various Artificial Intelligence technologies you should consider using, as well as how AI can be leveraged to extract actionable insights from the customer journey used to enhance Customer Experience. During this session, you’ll also see how our Vecko product provides organizations with the right information and recommendations to optimize your Customer’s Experience.
VP & Principal Analyst, FORRESTER
Product Director, ENGHOUSE INTERACTIVE
VP of Product Marketing, ENGHOUSE INTERACTIVE
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Why Read This Report?
Automation and AI continue their march into customer service operations, and enterprises reap the rewards. Operations become more efficient, and enterprises deliver differentiated experiences, uncover new revenue streams, and reinvent business models. Automation and AI also transform the workforce: Agents work faster and smarter and are more satisfied. This report reveals the top three customer service trends that customer service leaders must pay attention to in 2020.
What you'll learn?
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We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.