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TouchPoint Attendant for Skype for Business
Intuitive Workflow Call Handling Solution.
Your receptionist or operator center is often the first point of contact with your organization, so it’s vital you create a positive impression by dealing with callers’ inquiries efficiently.
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- Omni-channel Communications – Customer access from any channel – Voice, Email, Webchat, Video, Social, SMS.
- Quality Management – Continuously view, monitor and improve performance.
- Unified Communications in the Digital Age – The future connected enterprise will need to be “Digital by DNA” to connect successfully to forever changing customers.
- HealthcareEnables Healthcare organizations to deliver measurably better experiences through every interaction, touchpoint and channel, and reduce costs.
- Proactive Customer Engagement – Be proactive rather than reactive. Keep your customers informed.
- Cloud Services – Take the Cloud for agility and flexibility for your customer communications.
- Self-service – Encourage customers to self serve for seamless transition to assisted service.
- Enterprise Search & Discovery – Empower knowledge workers with content services and online community forums.
- Outbound Communications – Provide customers with information, how they want it, with automated dialing, campaign management, and messaging.
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- All our solutions are platform independent. We are also certified with these industry-leading systems.
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- Professional Services – Implementation taken care of by our dedicated Professional Services team.
- Training – Practical, hands-on training designed to help your business maximise your ROI.
- Integration – With over 25 years’ experience implementing and integrating directory and database systems.
- Support – Technical Support teams are ready to address your pressing interaction management needs.
- MediaVoice – MediaVoice is a specialized division of Enghouse Interactive that provides voice talent and audio recording services that are unmatched in the industry
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