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The reality is that “customer experience” is more than a single engagement or interaction with your organization.  It starts with a customer’s first point of contact and ends with the last…

Key findings from our “When, How and Why Customers Self-Help” Webinar  

Organizations with Contact Centers are in an enviable position – each and every day, they gather customer data that is constantly refreshed and upgraded.  When you think about it, they are getting a steady stream of new information from an unbiased focus group.