Search
Contact UsTalkdesk holds a significant spot in the Contact-Center-as-a-Service (CCaaS) market, securing the tenth rank among vendors in 2024. Known for platform reliability, ease of use, and intuitive interface, it’s a popular choice.
However, it’s not without its flaws.
Users struggling with frequent dropped calls and insufficient report insights often look for alternatives. We guess you are on the same quest. So, here is the guide highlighting three must-explore alternatives, with Enghouse CCaaS taking the lead.
We recommend Enghouse for its customizable reports and dashboards, flexible deployment options, advanced AI insights, and nearly four decades of proven customer trust.
Now, let’s explore the best Talkdesk alternatives to effectively enhance your business communication needs.
Talkdesk CX Cloud is a reliable CCaaS platform that offers a customizable user interface, built-in AI automation, and integration with numerous CRM and helpdesk applications. Despite these strengths, many users have abandoned Talkdesk for various reasons:
Many Talkdesk clients have reported poor customer service, experiencing frequent changes in account executives, and delayed responses to urgent issues. This inadequate support can increase churn, create operational inefficiencies, and damage your company’s reputation.
Source: Trust Radius
In contrast, Enghouse is recognized for delivering top-notch customer service to all its customers.
According to user review sites, many Talkdesk clients have reported problems with call quality.
Source – G2.com
Poor call quality leads to more abandoned calls, less efficient agents, and increased operational costs. Additionally, it can reduce customer satisfaction, harm the company’s reputation, and potentially drive customers to competitors.
However, while going through the reviews of Enghouse CCaaS, we did not find a single review that pointed to inferior call quality.
User complaints on verified review sites highlight several issues with Talkdesk’s reporting functions: they are challenging to manipulate, lack comprehensive features, are not user-friendly, and have poor data quality.
Additionally, users struggle with filtering open tickets by topic or subject, which can slow response times and increase customer dissatisfaction, potentially harming service quality.
Source: Trust Radius
Enghouse CCaaS offers excellent reports, covering everything from customer calls to agent and queue performance. It offers out-of-the-box and customizable reports and dashboards, enabling efficient resource management.
While we’ve discussed some potential drawbacks of Talkdesk’s CX Cloud offering, numerous alternatives are available to fulfill your contact center requirements. This section delves into several must-explore alternatives to Talkdesk CCaaS, each with unique benefits.
Here are the ones we have covered below:
Enghouse CCaaS is the go-to contact center solution for SMBs and large enterprises, enhancing CX, streamlining support, and boosting efficiency. Here’s how it delivers:
Source: Enghouse CCaas
Customers love Enghouse CCaaS for several reasons; here is why you would love it, too:
Customers have praised Enghouse CCaaS for its seamless integrations, valuable features, and reliable customer support, as evidenced by reviews on G2.
Source: G2
Customers may not opt for Enghouse CCaaS if:
Enghouse CCaaS offers two pricing plans: Standard at $109/user/month and Advanced at $139/user/month. Visit their website for further details.
Webex Contact Center by Cisco, a cloud-based contact center solution, offers a suite of tools that enable companies to provide superior customer service across all channels.
Its key benefits include multichannel support, integrated collaboration tools, analytics, scalability, and a user-friendly interface. These features make Cisco Webex Contact Center a flexible solution that can be easily tailored to specific business needs and meets strict security requirements.
Source: Cisco Webex
Users choose Webex Contact Center for:
Overall users consistently praise Webex Contact Center for its easy-to-use interface and seamless third-party integration.
Reasons why customers may avoid Webex:
To inquire about the prices, please contact the sales team.
RingCentral RingCX is an AI-first cloud contact center that’s simple to use and deploy.
Powered by the RingSense AI platform, it analyzes customer interactions to enhance efficiency and service. Key features include automated data collection, speech recognition, call scoring, reporting, keyword tracking, and integration with sales and CRM tools.
Source: RingCentral
Users choose RingCentral RingCX for:
Overall, users appreciate RingCentral RingCX for its stability and reliability.
Reasons why customers may not choose RingCentral RingCX :
RingCentral CX costs $65 per user per month, billed annually. Workforce engagement features are an add-on. For enterprise pricing, contact their sales team.
Source: RingCentral Pricing
Why settle for less when you can get more! Enghouse CCaaS is not just a potential Talkdesk alternative; it’s a market leader with almost four decades of loyal customers.
Enghouse CCaaS integrates advanced technologies like AI and natural language processing to enhance customer service, improve agent productivity, and gather deep insights through comprehensive analytics. By leveraging these capabilities, you can deliver exceptional customer experiences, meet regulatory requirements, and drive operational efficiency.
At Enghouse Interactive, exceptional customer support is a cornerstone. From deployment to ongoing assistance, we provide reliable support at every step.
Learn why your peers chose Enghouse through our detailed case studies and hear it directly from them.
Take your customer experience to the next level. Empower your agents with the best tools in the industry.
Click here to request a demo and experience how Enghouse CCaaS can transform your customer interactions.
Talkdesk competes with other contact center solutions such as:
Talkdesk delivers reliability and ease of use with its intuitive interface, which is customizable through a low-code visual design tool and a developers’ toolkit. Its app marketplace, Talkdesk AppConnect, also enhances functionality and integration options.
Some users have noted slow responses to non-critical issues and experienced call quality problems. Additionally, Talkdesk lacks features such as caller ID and number porting. If these capabilities are essential for your operations, consider a more comprehensive solution like Enghouse CCaaS.
Disclaimer – The insights presented in this article are sourced exclusively from publicly available information and customer reviews. Feel free to reach out if you require any modifications or updates to the content.
Simply provide a few details and one of our experts will be in touch with you shortly.
Discover why Enghouse might be your best CCaaS choice over 8x8 and Five9. We compare features, pricing, and user satisfaction to help you decide on the best cloud contact center solution. Dive into our detailed comparison now!
Explore the top Talkdesk alternatives in the CCaaS market. Discover why Enghouse stands out with its robust features, affordability, and exceptional support. This guide offers an in-depth comparison to help you choose the best CCaaS solution for your needs.